Patient Care Coordinator

Mars Recruitment; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mars Recruitment is seeking a compassionate Patient Care Coordinator to be a trusted point of contact for patients throughout their treatment journey. You’ll help patients feel welcomed, informed and supported while keeping care details on track, mostly within the clinic setting.

The role blends personal patient interaction with precise administration, requiring strong communication, empathy and the ability to manage competing priorities while maintaining confidentiality.

Qualifications

• Experience in patient-facing or busy customer service roles.
• Strong administrative skills with a calm, empathetic approach.
• Knowledge of healthcare processes (e.g., Medicare/PBS) or patient management systems is a plus.

Responsibilities

• Welcoming patients and responding to enquiries in person, by phone, email and patient portal.
• Coordinating appointments, registration, consent forms and pre-treatment requirements.
• Keeping patient records accurate and confidential.
• Explaining treatment costs and processing payments with sensitivity.
• Liaising with clinical and finance teams to support smooth care and billing.
• Identifying issues early and helping patients get the answers they need.

Skills

Patient-facing

Customer service

Administrative

Communication

Confidentiality

Job description

We’re seeking a compassionate, highly organised Patient Care Coordinator to be a trusted point of contact for patients. From their first appointment through treatment, you’ll help people feel welcomed, informed and supported while keeping the details of their care on track.

Working predominantly in the clinic, you’ll connect patients with specialists and nurse teams. It’s a varied role for someone who enjoys both personal interaction and precise administration.

What you’ll be doing

• Welcoming patients and responding to enquiries in person, by phone, email and patient portal
• Coordinating appointments, registration, consent forms and pre-treatment requirements
• Keeping patient records accurate and confidential
• Explaining treatment costs and processing payments with sensitivity
• Liaising with clinical and finance teams to support smooth care and billing
• Identifying issues early and helping patients get the answers they need

What you’ll bring

You’ll have experience in a patient-facing or busy customer service role, strong administrative skills and a calm, empathetic approach. You’ll be comfortable managing competing priorities, communicating with different teams and handling sensitive information discreetly.

Experience in healthcare or a specialist practice would be highly regarded, as would knowledge of Medicare and PBS processes or patient management systems.

If you’re looking for a role that brings together people, purpose and organisation, we’d love to hear from you.