Healthcare Appointment Coordinator

Logic Health; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

20% off dental treatments

Employee Assistance Program

Fitness Passport

Private health insurance discounts

Learning and development opportunities

Career progression

Job summary

ForHealth Group in Sydney is seeking a Customer Service Team Member to join our Leichhardt team full-time. You will be the first point of contact for clients, candidates, and clinics, coordinating medical appointments and delivering high-quality customer service in a busy healthcare setting.

You will handle calls, emails, data entry, and documentation while maintaining accurate records and collaborating with internal teams to ensure timely services and positive customer experiences.

Qualifications

• Previous customer service, administration, or call centre experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Exceptional organisational and time management skills.
• High attention to detail and accuracy.
• Well-developed administrative and data entry skills.
• Intermediate Microsoft Office skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• A proactive, positive, and solutions-focused approach.
• The ability to work both independently and as part of a team.

Responsibilities

• Coordinate and schedule medical appointments.
• Manage inbound and outbound telephone calls.
• Respond to client and candidate email enquiries in a timely and professional manner.
• Maintain accurate booking records and data entry.
• Follow up required documentation with clients, candidates, and clinics.
• Liaise with clinics to ensure appointments and results are completed within agreed timeframes.
• Process and review medical assessment results.
• Ensure results are communicated to clients accurately and efficiently.
• Monitor call queues and booking requests to meet service standards.
• Assist with costing and invoicing processes.
• Build and maintain strong relationships with customers, clinics, and internal stakeholders.
• Support departmental administration and operational requirements.
• Adhere to workplace health and safety policies and procedures.

Skills

Customer service

Administration

Communication

Time management

Attention to detail

Data entry

Multitasking

Teamwork

Problem solving

Tools

Microsoft Office

Job description

ForHealth Group in Sydney is seeking a Customer Service Team Member to join our Leichhardt team full-time. You will be the first point of contact for clients, candidates, and clinics, coordinating medical appointments and delivering high-quality customer service in a busy healthcare setting.

You will handle calls, emails, data entry, and documentation while maintaining accurate records and collaborating with internal teams to ensure timely services and positive customer experiences.