Patient Services & Appointment Coordinator

Logic Health; Western Australia; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Dental discounts

Employee Assistance Program (EAP) 24/7

Fitness Passport

Private health insurance discounts

Learning and development opportunities

Career progression

Job summary

ForHealth in Perth is seeking a Customer Service Team Member to coordinate medical appointments, support clients and candidates, and deliver exceptional service in a fast-paced healthcare environment.

You will be the first point of contact for clients and clinics, handling inquiries, data entry, and scheduling while maintaining accurate records and contributing to a positive customer experience.

Qualifications

• Previous customer service, administration, or call centre experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Well-developed administration and data entry skills.

Responsibilities

• Coordinate and schedule medical appointments.
• Manage inbound and outbound telephone calls.
• Respond to client and candidate email enquiries promptly and professionally.
• Maintain accurate booking records and data entry.
• Follow up documentation required to finalise bookings and results.
• Liaise with clinics to ensure appointments and results are completed within agreed timeframes.
• Process and review medical assessment results.
• Ensure results are communicated accurately and efficiently to clients.
• Monitor bookings and call queues to meet customer service standards.
• Assist with costing and invoicing processes where required.
• Build and maintain strong relationships with customers, clinics, and internal stakeholders.
• Support departmental administration and operational requirements.
• Adhere to workplace health and safety policies and procedures.

Skills

Customer service

Communication

Organisational skills

Data entry

Microsoft Office

Multitasking

Teamwork

Problem solving

Tools

Microsoft Office

Job description

ForHealth in Perth is seeking a Customer Service Team Member to coordinate medical appointments, support clients and candidates, and deliver exceptional service in a fast-paced healthcare environment.

You will be the first point of contact for clients and clinics, handling inquiries, data entry, and scheduling while maintaining accurate records and contributing to a positive customer experience.