patient support coordinator

HR Partners; Sydney; Hybrid; AUD 60,000 - 90,000; Part time

Benefits offered by this job

4-day work week

Hybrid work after training

Job summary

Randstad is seeking a Patient Support Coordinator to ensure seamless Access and Support programs across Australia. You will be the main contact for patients and internal teams, providing clinical education, device support, and program administration.

The role requires a Nursing qualification (RN or Enrolled), strong communication skills, and adherence to health policies and regulatory standards. A 4-day work week and hybrid work arrangements are available after training.

Qualifications

• Tertiary qualification in Nursing (Registered or Enrolled).
• Strong verbal and written communication skills.
• High level of ethical judgment and familiarity with health policies, compliance standards, and regulatory requirements.

Responsibilities

• Coordinate and administer Patient Access (PAP) and Support Programs (PSP) across multiple areas.
• Assist physicians, pharmacists, and healthcare professionals with account onboarding, patient enrollment, and program management.
• Manage CRM database entries and oversee inbound and outbound patient communications.
• Provide clinical support, device education, and troubleshooting to enhance care delivery.
• Monitor quality, record accurate adverse events, and ensure full compliance with industry requirements

Skills

Communication skills

Clinical education

Education

Nursing degree (RN or Enrolled)

Tools

CRM system

Job description

Join a global science and technology leader dedicated to improving lives through innovative healthcare solutions. Driven by their values of integrity, responsibility, and achievement, this organisation fosters a collaborative and future-oriented environment where employees are empowered to make a meaningful impact on patient care across Australia.

Your New Company

Join a global science and technology leader dedicated to improving lives through innovative healthcare solutions. Driven by their values of integrity, responsibility, and achievement, this organisation fosters a collaborative and future-oriented environment where employees are empowered to make a meaningful impact on patient care across Australia.

Your New Role

As the Patient Support Coordinator, you will ensure the smooth running of Access and Support programs and guarantee the timely access to essential treatments. You will serve as a key point of contact for patients, and internal teams, delivering clinical education, device support, and seamless program administration.

What You'll Be Doing

• Coordinate and administer Patient Access (PAP) and Support Programs (PSP) across multiple areas.
• Assist physicians, pharmacists, and healthcare professionals with account onboarding, patient enrollment, and program management.
• Manage CRM database entries and oversee inbound and outbound patient communications.
• Provide clinical support, device education, and troubleshooting to enhance care delivery.
• Monitor quality, record accurate adverse events, and ensure full compliance with industry requirements

Why You'll Love This Role

• High-impact position directly improving patient care and accessibility across Australia
• Vibrant, inclusive culture built on innovation, transparency, and ethical leadership.
• Part time role offering a 4 day work week
• Hybrid work opportunities available after training is complete

About You

• Tertiary qualification in Nursing (Registered or Enrolled)
• Strong verbal and written communication skills
• High level of ethical judgment and familiarity with health policies, compliance standards, and regulatory requirements.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.

experience

2 years