Patient Services & Administration Coordinator

Talent Connect Australia; Sydney; On-site; AUD 73,000 - 80,000; Full time

Job summary

Talent Connect Australia is seeking a dedicated Patient Services & Administration Coordinator to join our fast-paced healthcare team in Sydney. You will be the front-line contact for patients, guiding them through their treatment journey with warmth and professionalism, handling registrations, schedules and confidential records.

You’ll liaise with specialists, nurses and internal teams to ensure a seamless patient experience, manage costs, and support Medicare/billing processes.

Qualifications

• Previous experience in a customer-facing administration, coordination or patient services role within a fast-paced environment.
• Healthcare, medical reception, allied health or specialist practice experience would be highly regarded, but is not essential.
• Strong administration skills including appointment scheduling, data entry and document management.
• Confident communicating with customers/patients both over the phone and face-to-face.
• Excellent interpersonal skills with a genuine passion for delivering an exceptional customer experience.
• High level of empathy, emotional intelligence and discretion when dealing with sensitive or personal information.

Responsibilities

• Act as a key point of contact for patients throughout their treatment journey, providing warm, professional and empathetic support.
• Coordinate patient registrations, appointments, calendars and administrative requirements.
• Respond to patient enquiries across phone, email and face-to-face channels.
• Liaise closely with specialists, nurses, counsellors, finance and other internal teams to coordinate patient requirements.
• Maintain accurate patient information, documentation and records while ensuring confidentiality at all times.
• Discuss treatment costs with patients and assist with processing payments and associated documentation.
• Coordinate referrals and documentation relating to Medicare and other billing requirements.
• Ensure pre-treatment administrative requirements and documentation are completed within required timeframes.
• Provide an exceptional concierge-style experience to patients attending the clinic.

Skills

Customer service

Administration

Patient services

Communication skills

Tools

EMR systems

Job description

• $37 – $40 per hour + super | Approx. $73,000–$80,000 + super


• 1x role based in Alexandria & 1 role Based in Kogarah

• Permanent Full-Time


• Monday to Friday


• Immediate Start


• $37 – $40 per hour + super | Approx. $73,000–$80,000 + super


• 1x role based in Alexandria & 1 role Based in Kogarah

Organisation

Join a leading organisation specialising in women’s health & services, committed to providing exceptional care and support throughout each patient’s journey. Working alongside a highly experienced team of specialists, nurses and healthcare professionals, you’ll be part of a supportive and fast-paced environment where patient experience is genuinely at the heart of everything they do.

This is a Permanent Full-time position. Monday to Friday schedule. 2x roles: 1x based in Kogarah & 1x based in Alexandria.

Role

As the Patient Services & Administration Coordinator, you will be one of the key non-clinical points of contact for patients, supporting them throughout their treatment journey and ensuring they feel welcomed, informed and cared for. This is a varied, people-focused role combining customer service, administration, appointment coordination and patient support. You’ll communicate with patients face-to-face, over the phone and via email while working closely with specialists, nurses and internal teams to ensure a seamless patient experience.

This would suit someone coming from medical administration, patient services, customer service, professional services or another high-touch service environment who is organised, empathetic and confident managing sensitive conversations.

Key Responsibilities

• Act as a key point of contact for patients throughout their treatment journey, providing warm, professional and empathetic support.


• Coordinate patient registrations, appointments, calendars and administrative requirements.


• Respond to patient enquiries across phone, email and face-to-face channels.


• Liaise closely with specialists, nurses, counsellors, finance and other internal teams to coordinate patient requirements.


• Maintain accurate patient information, documentation and records while ensuring confidentiality at all times.


• Discuss treatment costs with patients and assist with processing payments and associated documentation.


• Coordinate referrals and documentation relating to Medicare and other billing requirements.


• Ensure pre-treatment administrative requirements and documentation are completed within required timeframes.


• Provide an exceptional concierge-style experience to patients attending the clinic.

Requirements

• Previous experience in a customer-facing administration, coordination or patient services role within a fast-paced environment.


• Healthcare, medical reception, allied health or specialist practice experience would be highly regarded, but is not essential.


• Strong administration skills including appointment scheduling, data entry and document management.


• Confident communicating with customers/patients both over the phone and face-to-face.


• Excellent interpersonal skills with a genuine passion for delivering an exceptional customer experience.


• High level of empathy, emotional intelligence and discretion when dealing with sensitive or personal information.


• Strong attention to detail and the ability to juggle competing priorities in a busy environment.


• Experience using patient management systems, electronic medical records or similar CRM/database systems would be advantageous.


• Knowledge of Medicare/PBS processes would also be advantageous but is not essential.


• Positive, proactive and collaborative approach with the ability to remain calm and professional in sensitive situations.

What’s in it for you?

This is a fantastic opportunity to join a respected organisation where you can combine your administration and customer service skills in a role that genuinely makes a difference to people’s lives. You’ll work as part of a collaborative healthcare team while building valuable experience within the growing women’s health sector.