Customer Care Specialist - Hybrid & Competitive Pay

Coloplast; Melbourne; Hybrid; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Onsite parking

Birthday leave

Annual salary review

Zusammenfassung

Coloplast in Melbourne, Australia, is seeking a motivated Customer Care Specialist to join our team. You will support consumers, B2B customers, healthcare professionals, and distributors, delivering service via phone, email, and SMS, and handling orders with accuracy.

This role emphasizes empathy, data accuracy, and the ability to navigate multiple systems. You will coordinate deliveries, investigate inquiries, and connect customers with the right sales colleagues, while benefiting from hybrid

Qualifikationen

• Excellent communication skills, both verbal and written.
• Strong attention to detail and data entry accuracy.
• The ability to navigate multiple systems and processes simultaneously.
• A positive, empathetic, and customer-focused approach.
• A collaborative mindset and commitment to continuous improvement.

Aufgaben

• Deliver exceptional customer service via phone, email, and SMS.
• Process customer orders, payments, and account enquiries accurately and efficiently.
• Investigate and resolve customer enquiries, providing timely updates and solutions.
• Coordinate with Operations, Logistics, and freight partners to support order fulfilment, deliveries, returns, and tracking.
• Maintain accurate customer records and complete administrative and reporting tasks.
• Manage enquiries through shared email systems and support order investigations.
• Assist with website enquiries and product fault investigations.
• Identify opportunities to connect customers with relevant sales team members where appropriate.

Kenntnisse

Communication skills

Attention to detail

Data entry accuracy

Multi-system navigation

Jobbeschreibung

Coloplast in Melbourne, Australia, is seeking a motivated Customer Care Specialist to join our team. You will support consumers, B2B customers, healthcare professionals, and distributors, delivering service via phone, email, and SMS, and handling orders with accuracy.

This role emphasizes empathy, data accuracy, and the ability to navigate multiple systems. You will coordinate deliveries, investigate inquiries, and connect customers with the right sales colleagues, while benefiting from hybrid