Patient-Focused Healthcare Support Specialist

ResMed Inc.; Sydney; Vor Ort; AUD 51.000 - 65.000; Vollzeit

Zusammenfassung

ResMed is seeking a Customer Service Representative to join the Customer Care Team in Sydney. You will deliver exceptional service across phone, email and chat, handling inquiries about ResMed products, services, warranties, orders and complaints.

In this role you provide first-line support, assist with technical questions, and escalate issues when needed to ensure timely resolution while maintaining high customer satisfaction and operational efficiency.

Qualifikationen

• Minimum of 1 year of related experience in customer service or support.
• Strong English language skills and computer literacy.
• Ability to follow established processes with limited supervision.
• Willingness to support customers and patients in healthcare context.

Aufgaben

• Respond to customer enquiries across phone, email and chat with professionalism.
• Process orders for medical supplies and equipment accurately and efficiently.
• Create and maintain customer account records.
• Track deadlines and manage tasks using web-based tools.
• Collaborate with cross-functional teams to meet service and sales goals.
• Document all interactions and resolutions in ticketing systems.
• Provide performance metrics and insights to management as required.

Kenntnisse

Customer service

Communication skills

Problem solving

Autonomy

Ausbildung

Vocational training or equivalent in healthcare or customer service

Tools

CRM / ticketing systems

Jobbeschreibung

ResMed is seeking a Customer Service Representative to join the Customer Care Team in Sydney. You will deliver exceptional service across phone, email and chat, handling inquiries about ResMed products, services, warranties, orders and complaints.

In this role you provide first-line support, assist with technical questions, and escalate issues when needed to ensure timely resolution while maintaining high customer satisfaction and operational efficiency.