Front Office Reception/Patient Coordinator

Dental Boutique; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Dental Boutique in Melbourne CBD is seeking a warm, professional Front Office Coordinator to greet patients, manage appointments, and ensure smooth clinic operations in a premium healthcare setting.

This role offers a clear growth path into a Patient Sales Consultant, guiding clients through their smile journey with care and clarity.

You should have 2+ years of customer-facing experience, strong people skills, and a commitment to delivering five-star service as part of a high-performing team.

Qualifications

• 2+ years of customer-facing experience.
• Warm, engaging, and highly professional demeanor.
• Organised and capable of managing multiple tasks.
• Comfortable learning new systems.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointments, patient flow, and front desk operations.
• Support administrative processes and maintain accurate records.
• Coordinate daily schedules to ensure smooth clinic operations.
• Collaborate with clinicians to deliver five-star service.

Skills

Customer service

Communication

Job description

Dental Boutiqueis seeking a warm, professional, and customer-focused Front Office Coordinator to join our new flagship clinic in the heart of Melbourne CBD. This is an exciting opportunity for someone with strong people skills and customer service experience who enjoys creating exceptional client experiences in a premium healthcare environment. The role also offers future growth into a Patient Coordinator position for the right candidate.

About the Role:

• You’ll begin as a Front Office Coordinator. The warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client.


• But this role goes beyond the front desk.


• If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

What you’ll be doing

• Welcome patients with professionalism and warmth


• Create a calm, confident environment that puts patients at ease


• Manage appointments, patient flow, and front desk operations


• Support administrative processes and maintain accurate records


• Coordinate daily schedules to ensure smooth clinic operations


• Work collaboratively with the clinical team to deliver five-star service

What you’ll be growing into

• Lead tailored consultations to support patients through their decision‑making journey


• Build trust and rapport with clients while presenting treatment options


• Manage treatment plans, appointment scheduling, and follow‑up communication


• Collaborate with clinicians to ensure personalised, high‑quality care


• Use your natural ability to influence and connect to drive conversions

About you:

You’ll thrive in this role if you:

• Have 2+ years’ experience in a customer‑facing role


• Are naturally warm, engaging, and highly professional


• Take pride in delivering a premium, detail‑oriented experience


• Are organised, efficient, and confident managing multiple tasks


• Are tech‑savvy and comfortable learning new systems


• Bring experience from high‑end retail, hospitality, or service environments (highly regarded)


• Luxury Environment: Work in a beautifully designed, state‑of‑the‑art clinic


• Career Growth: Be part of a growing brand that invests in its people


• Training & Development: Comprehensive onboarding and ongoing support


• Culture: Join a high‑performing, supportive team that values excellence

More about us

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world‑class expertise, artistry, and innovation to deliver natural, confidence‑boosting results.

We’re proud to be:

• Australian Business of the Year, Dental Services of the Year, and Health Services of the Year


• A premium, nationally recognised brand driven by excellence and care


• A team that lives by our values:

Above and Beyond

• Take initiative and ownership.


• Pay attention to detail.


• Strive for exceptional outcomes in everything you do.

Excel with Passion and Care

• Show kindness and empathy to patients and teammates.


• Bring passion and positivity into your work by loving what you do.

Positivity and Happiness

• Treat patients and colleagues with care and respect.


• Work proactively and independently when needed.


• Contribute positively as a supportive team player.

As part of our standard recruitment process, preferred candidates will be required to undergo a Nationally Coordinated Criminal History Check (Police Check)