Patient Concierge — Medical Imaging Receptionist

Imaging Associates; Melbourne; Hybrid; AUD 48,000 - 60,000; Full time

Job summary

Imaging Associates, a progressive radiology provider with clinics across Melbourne and surrounding regions, is seeking a Medical Imaging Receptionist at our Box Hill clinic and booking centre. You will be the first point of contact for patients, handling calls, bookings, inquiries, and follow-ups to ensure a compassionate and efficient patient experience.

The role offers variety, supports a values-driven environment, and opportunities for professional growth within a growing imaging service

Qualifications

• Previous medical administration or contact centre experience.
• Strong customer service and communication skills.
• Experience working autonomously and in a team within a fast-paced environment.
• High level of attention to detail and commitment to quality outcomes.
• Confident with technology and managing multiple systems while talking with patients.
• Flexibility to work across a rotating roster between 8am and 8pm, Mon-Thu, and 8am-6pm Fridays.

Responsibilities

• Handle inbound calls and answer patient inquiries calmly and professionally.
• Greet patients and maintain a smooth patient workflow.
• Manage patient bookings, rescheduling, and cancellations.
• Provide information to patients and referrers regarding imaging services.
• Maintain patient records accurately and confidentially.
• Perform administrative tasks to support the wider team.
• Support billing tasks including invoicing and receipting.

Skills

Customer service

Attention to detail

Technology literacy

Teamwork

Communication

Education

Medical administration experience

Tools

CRM systems

Booking systems

Job description

Imaging Associates, a progressive radiology provider with clinics across Melbourne and surrounding regions, is seeking a Medical Imaging Receptionist at our Box Hill clinic and booking centre. You will be the first point of contact for patients, handling calls, bookings, inquiries, and follow-ups to ensure a compassionate and efficient patient experience.

The role offers variety, supports a values-driven environment, and opportunities for professional growth within a growing imaging service