Patient Care Coordinator

Mars Recruitment; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Mars Recruitment seeks a compassionate Patient Care Coordinator to welcome and support patients from their first appointment through treatment, ensuring information is clear and care is well-organised.

Based predominantly in the clinic, you’ll connect patients with specialists and nurse teams, handling front-line enquiries and precise administration with sensitivity and discretion.

Qualifications

• Experience in a patient-facing or busy customer service role.
• Strong administrative skills with confidentiality.
• Healthcare or specialist practice experience highly regarded.

Responsibilities

• Welcoming patients and responding to enquiries in person, by phone, email and patient portal.
• Coordinating appointments, registration, consent forms and pre-treatment requirements.
• Keeping patient records accurate and confidential.

Skills

Patient-facing

Administrative skills

Communication

Empathy

Tools

Patient management software

Job description

We’re seeking a compassionate, highly organised Patient Care Coordinator to be a trusted point of contact for patients. From their first appointment through treatment, you’ll help people feel welcomed, informed and supported while keeping the details of their care on track.

Working predominantly in the clinic, you’ll connect patients with specialists and nurse teams. It’s a varied role for someone who enjoys both personal interaction and precise administration.

This is a part time role - 2 days per week., based in Kogarah.

What you’ll be doing

• Welcoming patients and responding to enquiries in person, by phone, email and patient portal
• Coordinating appointments, registration, consent forms and pre-treatment requirements
• Keeping patient records accurate and confidential
• Explaining treatment costs and processing payments with sensitivity
• Liaising with clinical and finance teams to support smooth care and billing
• Identifying issues early and helping patients get the answers they need

What you’ll bring

You’ll have experience in a patient-facing or busy customer service role, strong administrative skills and a calm, empathetic approach. You’ll be comfortable managing competing priorities, communicating with different teams and handling sensitive information discreetly.

Experience in healthcare or a specialist practice would be highly regarded, as would knowledge of Medicare and PBS processes or patient management systems.

If you’re looking for a role that brings together people, purpose and organisation, we’d love to hear from you.