Patient Care Coordinator

Raymond Medical; Newcastle City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Raymond Medical in Newcastle is seeking a warm and organised Patient Care Coordinator to join a boutique plastic surgery practice. You will support patients from initial enquiry through surgery and follow-up, manage communications, bookings and billing, and coordinate Medicare/private fund claims.

The role combines patient-facing duties with surgical administration and billing oversight, contributing to smooth operations and a positive patient experience within a close-knit team.

Qualifications

• Experience in medical administration, healthcare, hospital environments, Medicare/private health fund billing or patient coordination.
• Strong organisational and communication skills with attention to detail.
• Comfortable discussing fees and administrative processes with patients.

Responsibilities

• Providing a welcoming and supportive experience for patients from enquiry through to surgery and follow-up.
• Managing patient communication, appointments and administrative follow-up.
• Preparing patient quotes and assisting with payment and billing enquiries.
• Processing Medicare and private health fund claims and following up outstanding matters.
• Liaising with hospitals, health funds and other healthcare providers regarding patient care and funding requirements.
• Assisting with front desk duties, incoming calls and referral processing.
• Maintaining accurate patient and billing records.
• Supporting the clinical team with general administration and ensuring smooth practice operations.

Skills

Patient-focused

Organised

Communication

Billing coordination

Healthcare administration

Tools

Medicare billing systems

Practice management software

Job description

We are a boutique specialist plastic surgery practice in Newcastle, specialising in cosmetic and reconstructive surgery.

We are seeking a warm, organised and detail-focused Patient Care Coordinator to join our close-knit team.

This is a varied, patient-facing role combining patient care, surgical administration and billing coordination. You will play an important role in ensuring patients feel supported and informed throughout their journey with our practice.

Key responsibilities

• Providing a welcoming and supportive experience for patients from initial enquiry through to surgery and follow-up

• Managing patient communication, enquiries, appointments and administrative follow-up

• Preparing patient quotes and assisting with payment and billing enquiries

• Processing Medicare and private health fund claims and following up outstanding matters

• Liaising with hospitals, health funds and other healthcare providers regarding patient care and funding requirements

• Assisting with front desk duties, incoming calls and referral processing

• Maintaining accurate patient and billing records

• Supporting the clinical team with general administration and ensuring smooth practice operations

About you

We are looking for someone who is:

• Warm, professional and enjoys working with patients

• Highly organised with strong attention to detail

• Confident communicating with patients, hospitals and healthcare providers

• Comfortable discussing fees, payments and administrative processes

• Able to work independently while contributing positively to a small team

Experience in medical administration, healthcare, hospital environments, Medicare/private health fund billing or patient coordination will be highly regarded.

As part of our growing practice, there is an opportunity for the right person to expand their role over time and contribute to areas such as patient engagement, social media and practice development.

About us

We are a small specialist practice where patient care and professionalism are at the centre of everything we do.

You will work closely with an experienced clinical team in a supportive environment where your contribution will have a genuine impact on the patient experience.