Medical receptionist

GOSFORD NEPHROLOGY; Gosford; On-site; AUD 39,000 - 50,000; Part time

Job summary

GOSFORD NEPHROLOGY is seeking an organised, professional Casual Medical Receptionist to join our specialist clinic, which provides care across Nephrology, Psychiatry and Pulmonology. This role is ideal for someone who enjoys working in a fast-paced clinical environment, has excellent communication skills, and can confidently support both patients and clinicians.

Key responsibilities include warmly greeting patients, managing check-ins, answering calls, booking appointments, coordinating

Qualifications

• Previous medical reception or health-care administration experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently during busy clinic sessions.
• Familiarity with medical software (e.g., Genie, Best Practice, or similar) is an advantage.

Responsibilities

• Warmly greet patients and manage check-ins for specialist consultations.
• Answer phone calls, manage appointment bookings and coordinate follow-up visits.
• Maintain accurate patient records and ensure timely scanning/uploading of documents.
• Liaise with doctors, nurses and allied health staff regarding patient flow and scheduling.
• Process payments, Medicare claims and private billing.
• Assist with correspondence, referrals, reports and general administrative tasks.
• Uphold confidentiality, professionalism and a calm presence at all times.

Skills

Medical reception

Customer service

Communication

Multitasking

Tools

Genie/Best Practice

Job description

We are seeking an organised, professional and patient-focused Casual Medical Receptionist to join our specialist clinic, which provides care across Nephrology, Psychiatry and Pulmonology. This role is ideal for someone who enjoys working in a fast-paced clinical environment, has excellent communication skills, and can confidently support both patients and clinicians.

Key responsibilities

Warmly greet patients and manage check-ins for specialist consultations

Answer phone calls, manage appointment bookings and coordinate follow-up visits

Maintain accurate patient records and ensure timely scanning/uploading of documents

Liaise with doctors, nurses and allied health staff regarding patient flow and scheduling

Process payments, Medicare claims and private billing

Assist with correspondence, referrals, reports and general administrative tasks

Uphold confidentiality, professionalism and a calm presence at all times

About you

Previous medical reception or health-care administration experience preferred

Strong communication and interpersonal skills

Ability to multitask and work efficiently during busy clinic sessions

Familiarity with medical software (e.g., Genie, Best Practice, or similar) is an advantage

Reliable, punctual and able to work flexibly across casual shifts

Compassionate, respectful and comfortable supporting patients with complex medical needs

Supportive specialist team environment

Training in clinic processes and specialist workflows

Flexible casual hours

Opportunity to contribute meaningfully to patient care