Patient Consultant & Administration Coordinator

Holistic Health & Marketing; City of Canada Bay; On-site; AUD 55,000 - 75,000; Full time

Job summary

Holistic Health & Marketing in Five Dock NSW is seeking a highly organised Patient Consultant & Administration Coordinator. You will manage patient enquiries, bookings, sales follow-up and day-to-day clinic admin, acting as the first point of contact for prospective patients and guiding them from enquiry to consultation and treatment.

Key responsibilities include replying to enquiries, qualifying leads, building rapport, following up after consultations, discussing costs and financing, and

Qualifications

• Experience in medical administration, cosmetic medicine, dental, allied health, healthcare, customer service or consultative sales would be highly regarded
• Ability to develop systems and processes to improve clinics operations
• Confident speaking with people over the phone and in person

Responsibilities

• Responding promptly to new patient enquiries via phone, email and social media
• Calling and qualifying new leads
• Building rapport and understanding each patient's needs, concerns and motivations
• Following up patients after their consultation
• Discussing treatment costs, finance options, surgery availability and next steps
• Helping patients progress from consultation through to surgery booking
• Following up previous enquiries and maintaining an organised sales pipeline
• Booking and coordinating consultations
• Managing calendars, appointments and consultation schedules
• Confirming appointments and reducing missed consultations

Skills

Customer service

Sales follow-up

Administrative skills

Job description

Patient Consultant & Administration Coordinator

Holistic Health & Marketing – Five Dock NSW

Are you highly organised, efficient, confident on the phone and naturally good at building relationships with people?

We are a growing doctor-led hair restoration clinic looking for an exceptional Patient Consultant & Administration Coordinator to join our team.

We are looking for someone who can combine excellent organisation and administration with strong communication, customer service and sales ability.

About the role

You will manage a combination of patient enquiries, consultation bookings, sales follow-up and day-to-day clinic administration. You will be one of the first people prospective patients speak with and will play an important role in their journey from enquiry to consultation and ultimately treatment.

Key responsibilities

Responding promptly to new patient enquiries via phone, email and social media

Calling and qualifying new leads

Building rapport and understanding each patient's needs, concerns and motivations

Following up patients after their consultation

Discussing treatment costs, finance options, surgery availability and next steps

Helping patients progress from consultation through to surgery booking

Following up previous enquiries and maintaining an organised sales pipeline

Booking and coordinating consultations

Managing calendars, appointments and consultation schedules

Confirming appointments and reducing missed consultations

About you

Exceptionally organised, good at developing systems and processes

Reliable and punctual

Fast and efficient, a quick learner

Confident speaking with people over the phone and in person

Professional and well-mannered

Proactive rather than waiting to be told what to do

Able to prioritise competing tasks and taking responsibility

Experience in medical administration, cosmetic medicine, dental, allied health, healthcare, customer service or consultative sales would be highly regarded

About us

We are a premium Australian hair restoration clinic providing doctor-led hair transplant procedures and non-surgical hair restoration treatments. We pride ourselves on personalised care, high clinical standards and providing patients with ongoing support throughout their hair restoration journey. You will work closely with the clinic owners and have the opportunity to become an important part of a growing medical practice.