Patient Co-ordinator - Plastic and Reconstructive Surgery

East Coast Plastic Surgery; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

East Coast Plastic Surgery on the Gold Coast is seeking a dedicated Patient Co-ordinator to support plastic and reconstructive surgery services. In a fast-paced, patient-centred environment, you will manage bookings, communications and follow-up care across cosmetic, reconstructive, skin cancer and trauma cases.

You will liaise with surgeons, hospitals and insurers, maintain patient records and assist with billing, photography and imaging as part of a close-knit team.

Qualifications

• Experience in medical reception or patient coordination is desirable.
• Strong customer service mindset and empathy for patients.
• Excellent verbal and written communication skills.
• Well organised with attention to detail and multitasking ability.
• Comfort with computers and learning new systems.
• Familiarity with Medicare, private health insurance and WorkCover processes is advantageous.
• Understanding of medical terminology in plastic, reconstructive and trauma surgery.

Responsibilities

• Provide a warm, professional experience for patients in person and by phone.
• Handle calls, emails, referrals and patient enquiries efficiently.
• Coordinate consultations, surgical bookings and follow-up appointments.
• Manage patients across cosmetic, reconstructive, skin cancer and trauma cases.
• Liaise with surgeons, hospitals, anaesthetists and insurers.
• Maintain accurate electronic patient files and documentation.
• Process patient accounts, Medicare claims and private insurance billing.
• Assist with clinical photography and imaging where needed.
• Ensure patients have required documents and clearances before surgery.
• Support the broader clinical and admin team for day-to-day operations.

Skills

Customer service

Verbal communication

Written communication

Organization

Attention to detail

Computer literacy

Prioritisation

Medicare knowledge

WorkCover knowledge

Medical terminology

Job description

Patient Co-ordinator - Plastic and Reconstructive Surgery

East Coast Plastic Surgery – Southport QLD

Patient Co-ordinator – Plastic & Reconstructive Surgery

Full-Time | East Coast Plastic Surgery

About Us

East Coast Plastic Surgery is a busy and growing specialist plastic and reconstructive surgery practice committed to providing exceptional patient care.

Our team includes three Plastic & Reconstructive Surgeons, supported by an experienced team of nurses, allied health professionals and administrative staff. We manage a diverse range of patients across cosmetic surgery, skin cancer, reconstructive surgery and acute trauma.

We pride ourselves on providing personalised, professional and compassionate care throughout every stage of our patients’ journey.

The Role

We are looking for afull-time Patient Co-ordinatorto join our team.

This is a varied and fast-paced role suited to someone who genuinely enjoys working with people, is highly organised and can confidently manage multiple priorities.

You will be involved in coordinating patients from their initial enquiry or referral through consultations, surgery and follow-up care, while working closely with our surgeons, nurses, allied health professionals, hospitals and other healthcare providers.

Key Responsibilities

• Providing a warm, professional and helpful experience for patients both in person and over the phone
• Managing incoming calls, emails, referrals and patient enquiries
• Managing consultations, surgical bookings, post-operative appointments and follow-up care
• Coordinating patients across a diverse range of cosmetic, reconstructive, skin cancer and acute trauma presentations
• Liaising with surgeons, hospitals, anaesthetists, allied health providers, referring doctors and insurers
• Preparing and maintaining accurate electronic patient files and documentation
• Processing patient accounts, Medicare claims, private health insurance and WorkCover billing
• Assisting with clinical photography and imaging
• Ensuring patients have the required documentation, information and clearances prior to surgery
• Supporting the wider clinical and administrative team to ensure the smooth day-to-day running of the practice

About You

Previous experience in medical reception, specialist practice or patient co-ordination isdesirable but not essential. We are happy to train the right person who has a great attitude and is eager to learn.

Ideally, you will have:

• Exceptional customer service skills and a genuine interest in patient care
• Excellent verbal and written communication skills
• Strong organisation and attention to detail
• Confidence using computers and learning new systems
• The ability to prioritise and stay calm in a busy environment
• Experience with Medicare, private health insurance and WorkCover processes would be highly regarded
• Understanding of medical terminology relating toplastic, reconstructive and trauma surgeryis advantageous

The Person We’re Looking For

We are looking for someone who iswarm, switched-on, professional and proactive.

You will be someone who takes ownership of their work, notices the little things and isn't afraid to problem-solve. You will need to communicate confidently with patients and healthcare professionals while maintaining empathy and professionalism, particularly when dealing with patients who may be undergoing surgery or presenting following an injury or trauma.

Immaculate presentation, reliability and the ability to work collaboratively within a close-knit team are important to us.

Interested?

If you are passionate about patient care and would love to become part of a growing specialist surgical practice, we would love to hear from you.

Please submit yourresume and cover letteroutlining why you believe you would be a great fit for East Coast Plastic Surgery.

Only successful applicants will be contacted.