Clinical & Executive Co-ordinator

Northern Sydney Dermatology; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Northern Sydney Dermatology & Laser is seeking an experienced Clinical & Executive Coordinator to work closely with Dr Wines. The role focuses on delivering an exemplary patient experience, optimising the diary, coordinating treatment journeys and ensuring smooth clinic operations.

You will manage appointments, recalls, cancellations and liaise with clinical, nursing and admin teams to support efficient workflows.

Qualifications

• Proactive, personable, and exceptionally organised.
• Ability to manage multiple priorities in a busy specialist medical practice.
• Experience in a medical environment.
• Previous experience in a similar role is essential.

Responsibilities

• Managing and optimising Dr Wines' diary
• Coordinating patient treatment plans, appointments and follow-up
• Tracking conversations and reporting conversation data to Dr Wines
• Providing a personalised, high-quality patient experience
• Managing recalls, cancellations and appointment utilisation
• Liaising between patients, Dr Wines and the clinical team
• Supporting efficient systems, communication and workflows
• Assisting with professional, educational and practice-related activities and training
• Providing an exceptional service experience and patient care

Skills

Diary management

Patient coordination

Communication

Multitasking

Organisational skills

Job description

We are seeking an experienced and highly organised Clinical & Executive Coordinator to work closely with one of the Principals at Northern Sydney Dermatology & Laser. This key role is focused on delivering an exceptional patient experience while proactively managing and optimising Dr Wines' clinical diary. You will coordinate patients throughout their treatment journey, manage appointments, recalls and cancellations, and ensure patients feel informed, supported and well cared for. Working closely with our clinical, nursing and administration teams, you will help ensure Dr Wines' practice runs smoothly and efficiently.

Key responsibilities

Managing and optimising Dr Wines' diary

Coordinating patient treatment plans, appointments and follow-up

Tracking conversations and reporting conversation data to Dr Wines

Providing a personalised, high-quality patient experience

Managing recalls, cancellations and appointment utilisation

Liaising between patients, Dr Wines and the clinical team

Supporting efficient systems, communication and workflows

Assisting with professional, educational and practice-related activities and training

Providing an exceptional service experience and patient care

About you

Proactive, personable and exceptionally organised

Ability to manage multiple priorities in a busy specialist medical practice

A passion for patient care

Experience in a medical environment

Previous experience in a similar role is essential

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