Patient Care Contact Centre Agent | Mon-Fri, Campbelltown

I-MED Radiology Network; Campbelltown; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Fitness passport

Supportive management

Career development

Job summary

I-MED Radiology Network in Campbelltown NSW is seeking a dedicated Contact Centre Agent for a full-time role. You will be the first point of contact for patients, handling bookings and inquiries with professionalism, empathy and care during 7.15am to 5.15pm Monday to Friday.

Join a friendly, supportive team and access wellbeing benefits, ongoing training and career opportunities across our network. The role requires strong communication, organisation, and comfort with multiple systems.

Qualifications

• Strong verbal and written communication skills.
• Organised and able to manage appointments.
• Experience in a contact centre preferred with training provided.

Responsibilities

• Answer phone calls for bookings promptly.
• Provide empathetic support during phone interactions.
• Collaborate with other agents to meet service targets.
• Build relationships with teams, patients and referrers.

Skills

Communication skills

Organisation

Multisystem navigation

Empathy

Tools

CRM systems

Job description

I-MED Radiology Network in Campbelltown NSW is seeking a dedicated Contact Centre Agent for a full-time role. You will be the first point of contact for patients, handling bookings and inquiries with professionalism, empathy and care during 7.15am to 5.15pm Monday to Friday.

Join a friendly, supportive team and access wellbeing benefits, ongoing training and career opportunities across our network. The role requires strong communication, organisation, and comfort with multiple systems.