Patient Experience Agent – Contact Centre

Narooma; Campbelltown; Remoto; AUD 52.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fitness passport

Management support for wellbeing

Training and development

Career opportunities

Descrizione del lavoro

Narooma in Campbelltown is seeking a friendly Contact Centre Agent to be the first point of contact for patients, helping them book appointments with professionalism and care. This full-time role offers weekday shifts.

You will answer calls, provide empathetic support, and collaborate with teams to meet service targets. Training is provided to help you succeed in a supportive environment.

Join a team focused on delivering excellent medical imaging services to the community.

Competenze

• Strong communication skills, both verbal and written.
• Efficient appointment management and organisation.
• Comfort with using multiple systems and technology.
• Ability to relate to and support a diverse patient base.

Mansioni

• Answering phone calls for bookings promptly and professionally.
• Provide empathetic support and guidance during interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Build relationships with the technical and clerical teams, patients, and referrers.

Conoscenze

Communication skills

Appointment management

Tech savvy

Empathy

Contact centre exp

Descrizione del lavoro

Narooma in Campbelltown is seeking a friendly Contact Centre Agent to be the first point of contact for patients, helping them book appointments with professionalism and care. This full-time role offers weekday shifts.

You will answer calls, provide empathetic support, and collaborate with teams to meet service targets. Training is provided to help you succeed in a supportive environment.

Join a team focused on delivering excellent medical imaging services to the community.