GWS Contact Centre Agent

I-MED Radiology Network; Campbelltown; In loco; AUD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fitness passport

Supportive management

Career development

Descrizione del lavoro

I-MED Radiology Network in Campbelltown NSW is seeking a dedicated Contact Centre Agent for a full-time role. You will be the first point of contact for patients, handling bookings and inquiries with professionalism, empathy and care during 7.15am to 5.15pm Monday to Friday.

Join a friendly, supportive team and access wellbeing benefits, ongoing training and career opportunities across our network. The role requires strong communication, organisation, and comfort with multiple systems.

Competenze

• Strong verbal and written communication skills.
• Organised and able to manage appointments.
• Experience in a contact centre preferred with training provided.

Mansioni

• Answer phone calls for bookings promptly.
• Provide empathetic support during phone interactions.
• Collaborate with other agents to meet service targets.
• Build relationships with teams, patients and referrers.

Conoscenze

Communication skills

Organisation

Multisystem navigation

Empathy

Strumenti

CRM systems

Descrizione del lavoro

I-MED Radiology Network – Campbelltown NSW

Join our friendly and supportive team in Campbelltown as a Contact Centre Agent. This is a full-time role, offering shifts from Monday to Friday between the hours of 7.15am - 5.15pm.

As a Contact Centre Agent, you'll play an important role in creating a positive patient experience. You'll be the first point of contact for many of our patients, helping them navigate their appointments with professionalism, empathy and care.

Your responsibilities will include:

• Answering phone calls for bookings promptly and handling inquiries professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with the technical and clerical teams, patients, and referrers.

What we're looking for:

• Strong communication skills, both verbal and written.
• A knack for organisation and managing appointments with ease.
• Comfort with using multiple systems and technology.
• Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.
• Experience in a contact centre environment is preferred, however, we will provide comprehensive training to help you succeed.

Wellbeing benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being

Learning and development

• One-on-one training to set you up for success
• Career opportunities across our diverse Network

Workplace Experience

• Friendly and inclusive team

Compensation

• Industry-competitive salary and benefits package
• Annual Remuneration Review

If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today.