GWS Contact Centre Agent

Narooma; Campbelltown; Remoto; AUD 52.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fitness passport

Management support for wellbeing

Training and development

Career opportunities

Descrizione del lavoro

Narooma in Campbelltown is seeking a friendly Contact Centre Agent to be the first point of contact for patients, helping them book appointments with professionalism and care. This full-time role offers weekday shifts.

You will answer calls, provide empathetic support, and collaborate with teams to meet service targets. Training is provided to help you succeed in a supportive environment.

Join a team focused on delivering excellent medical imaging services to the community.

Competenze

• Strong communication skills, both verbal and written.
• Efficient appointment management and organisation.
• Comfort with using multiple systems and technology.
• Ability to relate to and support a diverse patient base.

Mansioni

• Answering phone calls for bookings promptly and professionally.
• Provide empathetic support and guidance during interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Build relationships with the technical and clerical teams, patients, and referrers.

Conoscenze

Communication skills

Appointment management

Tech savvy

Empathy

Contact centre exp

Descrizione del lavoro

Description

Join our friendly and supportive team in Campbelltown as a Contact Centre Agent. This is a full-time role, offering shifts from Monday to Friday between the hours of 7.15am – 5.15pm.

As a Contact Centre Agent, you’ll play an important role in creating a positive patient experience. You’ll be the first point of contact for many of our patients, helping them navigate their appointments with professionalism, empathy and care.

Your responsibilities will include:

• Answering phone calls for bookings promptly and handling inquiries professionally.


• Provide empathetic support and guidance during phone interactions.


• Collaborate with other contact centre agents to meet service level targets.


• Building relationships with the technical and clerical teams, patients, and referrers.

What we’re looking for:

• Strong communication skills, both verbal and written.


• A knack for organisation and managing appointments with ease.


• Comfort with using multiple systems and technology.


• Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.


• Experience in a contact centre environment is preferred, however, we will provide comprehensive training to help you succeed.

What we can offer you:

Wellbeing benefits

• Fitness passport, including full gym access and a range of classes


• Supportive management that values your well-being

Learning and development

• One-on-one training to set you up for success


• Career opportunities across our diverse Network

Workplace Experience

• Friendly and inclusive team

Compensation

• Industry-competitive salary and benefits package


• Annual Remuneration Review

If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today.