Patient Bookings Officer

I-MED Radiology Network; Campbelltown; Hybrid; AUD 28,000 - 42,000; Part time

Benefits offered by this job

7 weeks training

Hybrid working

Ongoing coaching and careerdevelopment

Supportive, team-focused environment

Close to public transport

Job summary

I-MED Radiology Network is seeking a Patient Bookings Officer in Campbelltown for a part-time, 23-hour week with hybrid working options. The role focuses on handling patient enquiries, booking and managing imaging appointments, and updating records with care and accuracy.

Ideal candidates are friendly, patient-focused, and comfortable with fast-paced environments. Training is provided, with strong support and coaching to develop within the team.

Qualifications

• Previous contact centre or customer service experience is preferred, but not essential.

Responsibilities

• Answer a high volume of patient enquiries and assist with appointment bookings.
• Book, change and manage medical imaging appointments.
• Provide clear and accurate information to patients.
• Update patient records across multiple systems.
• Manage inbound, outbound and digital enquiries.
• Deliver a high standard of patient service.
• Work collaboratively with our clinics and healthcare teams.

Job description

I-MED Radiology Network – Campbelltown NSW

Campbelltown | Part Time | Hybrid Working Opportunities

Are you a people person who enjoys working in a fast-paced environment and helping others? Join our Patient Bookings team and play an important role in helping patients access the care they need.

As a Patient Bookings Officer, you'll be one of the first points of contact for our patients, providing friendly and compassionate service while booking appointments and answering enquiries.

Your shift

Wednesday, Thursday & Friday – 23 hours per week
Start window: between 8.00am and 12.00pm

Please note that your rostered start time may vary within the listed start window. You’ll need to be available to work the full shift pattern outlined above.

Training & hybrid working

You'll complete 7 weeks of part-time onsite training at our Campbelltown office, with ongoing coaching and support.

Following successful completion of training, you'll be eligible for a hybrid working arrangement, combining office and work-from-home days.

What you'll do

• Answer a high volume of patient enquiries and assist with appointment bookings
• Book, change and manage medical imaging appointments
• Provide clear and accurate information to patients
• Update patient records across multiple systems
• Manage inbound, outbound and digital enquiries
• Deliver a high standard of patient service
• Work collaboratively with our clinics and healthcare teams

What we're looking for

We're looking for someone who is:

• Friendly, empathetic and patient-focused
• Comfortable working in a fast-paced environment
• Detail-oriented and organised
• Confident using computers and learning new systems
• Reliable and willing to learn

Previous contact centre or customer service experience is preferred, but not essential.

• 7 weeks of supported training
• Hybrid working opportunities
• Ongoing coaching and career development
• Supportive, team-focused environment
• Convenient Campbelltown location close to public transport
• The opportunity to make a genuine difference to patients every day

We welcome applications from people with a wide range of backgrounds and experiences. If this role interests you but you don't meet every requirement, we'd still love to hear from you. We value transferable skills, potential and a willingness to learn.

At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise.

With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.

Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.