Patient Administrator

Sydney ENT Clinic; Sydney; Presencial; AUD 80.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Professional development and career路径

Descripción de la vacante

Sydney ENT Clinic in Kogarah is seeking an experienced Patient Administrator to manage surgical quotations and theatre bookings. You will guide patients from consultation to operative theatre with accuracy and empathy, ensuring smooth scheduling and clear communication with surgeons.

The role requires knowledge of MBS items, health fund billing and consent processes, with a strong focus on patient experience and efficient list management.

Formación

• Proven experience in surgical bookings or practice administration in a specialist medical setting (ENT or surgical).
• Solid knowledge of MBS item numbers, informed financial consent and health fund billing.

Responsabilidades

• Prepare accurate surgical quotes using MBS item numbers, surgeon fees and anaesthetist estimates.
• Explain out-of-pocket costs, rebates and gap arrangements clearly and sensitively.
• Obtain and record informed financial consent before procedures.
• Check health fund eligibility, waiting periods and exclusions; flag issues early.
• Handle Medicare, DVA, WorkCover and third-party claims and billing.
• Book procedures with private and public hospitals; manage theatre lists.
• Liaise with hospitals, anaesthetists and pathology to confirm details.
• Coordinate admission paperwork and pre-operative instructions.
• Manage changes, cancellations and waitlists to optimise theatre time.
• Be the patient’s single, reliable contact from quote to post-op review.
• Welcome patients and support reception, appointments and phone inquiries.
• Keep patient records accurate and confidential; work with clinical team to deliver patient-centred care.

Conocimientos

Surgical bookings

Financial conversations

Health fund billing

Patient management systems

Attention to detail

Organisational skills

Privacy compliance

Descripción del empleo

Patient Administrator - Surgical Quotes & Bookings
Sydney ENT Clinic | Kogarah | Full-time

Be the person who makes surgery feel simple for our patients

When a patient learns they need surgery, the questions come quickly: What will it cost? When will it happen? What do I need to do? At Sydney ENT Clinic, you'll be the one with the answers.

We're looking for an experienced, detail-driven Patient Administrator to take ownership of surgical quotations and theatre bookings at our Kogarah clinic. You'll guide patients from the consultation room to the operating theatre with accuracy, warmth and clear communication, while keeping our surgeons' lists running smoothly.

What you'll be doing

• Surgical quotations and financial consent
  • Preparing accurate surgical quotes using MBS item numbers, surgeon fees and anaesthetist estimates
  • Explaining out-of-pocket costs, health fund rebates and gap arrangements clearly and sensitively
  • Obtaining and recording informed financial consent before every procedure
  • Checking health fund eligibility, waiting periods and exclusions, and flagging issues early
  • Handling Medicare, DVA, WorkCover and third-party claims and billing
• Surgical bookings and coordination
  • Booking procedures with private and public hospitals and managing surgeons' theatre lists
  • Liaising with hospitals, anaesthetists, assistants and pathology to confirm every detail
  • Coordinating admission paperwork, pre-operative instructions and patient reminders
  • Managing changes, cancellations and waitlists so no theatre time is wasted
  • Being the patient's single, reliable point of contact from quote to post-operative review
• Front-of-house and clinic support
  • Welcoming patients and supporting reception, appointments and phone enquiries as needed
  • Keeping patient records accurate, confidential and up to date
  • Working closely with our surgeons and clinical team to deliver seamless, patient-centred care

What you'll bring

• Proven experience in surgical bookings, quotes or practice administration in a specialist medical setting (ENT or surgical specialty highly regarded)
• Solid working knowledge of MBS item numbers, informed financial consent and health fund billing
• Confidence with patient management systems [insert system, e.g. Genie or Clinic to Cloud] and Microsoft Office
• The ability to talk about money with empathy and clarity, often with patients who are anxious
• Exceptional accuracy. You double-check the numbers because you know they matter
• Strong organisational skills and calm under pressure when lists change at short notice
• Understanding of Patient Privacy
• A professional, collaborative approach and genuine care for the patient experience
• A specialist role with real ownership and visible impact on patient outcomes
• Work alongside experienced ENT surgeons in a respected, well-established practice
• A supportive, close-knit team that values your expertise
• Competitive salary$80-90k + super commensurate with experience
• Ongoing professional development and clear career pathways

About Sydney ENT Clinic
Sydney ENT Clinic is a leading ear, nose and throat specialist practice in Kogarah. We combine advanced diagnostic and surgical expertise with a genuinely patient-centred approach, and we've built a strong reputation in the local community for exceptional, compassionate care.