Medical Secretary

Hepatobiliary Pancreatic Surgery; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training and development opportunities

Close-knit specialist team

Job summary

Hepatobiliary Pancreatic Surgery – Greenwich NSW is seeking an experienced Medical Receptionist or Medical Secretary to join our specialist surgical practice. You will be the first point of contact for patients, delivering exceptional customer service while providing high level administrative support to Prof Samra and the Practice Manager.

This role involves managing appointments, patient records, and billing, with training provided for Gentu and Lyrebird systems in a close-knit team.

Qualifications

• Must have unrestricted rights to work in Australia.
• First point of contact for patients in a fast-paced environment.
• Experience in medical administration or similar role.
• Ability to manage billing, records, and correspondence.

Responsibilities

• Greeting patients and managing appointments, post operative reviews, and hospital admissions.
• Maintaining accurate patient records and correspondence using Gentu and Lyrebird Health.
• Handling billing, receipting, Medicare and private health claims via ECLIPSE.
• Coordinating diary and calendars for the practice and clinicians.
• Supporting IT and technical support, with escalation to external IT teams.
• Assisting with preparing and collating documentation for meetings.
• Coordinate the smooth preparation of the Eastwood consulting clinic handover.

Skills

Medical receptionist

Medical secretary

Organisational skills

Customer service

Discretion

Team player

Tools

Gentu

Lyrebird Health

Microsoft Office

Job description

Hepatobiliary Pancreatic Surgery – Greenwich NSW

To be considered for this role, you must have full, unrestricted rights to work in Australia.

Are you an experienced Medical Receptionist or Medical Secretary who thrives in a fast paced, patient focused environment? We're looking for a highly organised, punctual, personable, and proactive professional to join our close knit specialist surgical practice located at the Greenwich Practice.

As the first point of contact for patients, you'll be the welcoming face and reassuring voice of the practice, delivering exceptional customer service while providing high level administrative support to Prof Samra and the Practice Manager. You'll play a vital role in keeping the practice running seamlessly and, at times, provide executive assistant support to Prof Samra, requiring initiative, discretion, and excellent organisational skills.

This role is based Monday, Tuesday and Thursday, potential Wednesdays with the opportunity to provide additional weekday cover at the Greenwich rooms, when required, minimum 27 hours a week. If you're someone who enjoys variety, is adaptable, and values being part of a supportive team, we'd love to hear from you.

A Day in the Life;

Greeting patients and managing appointments, post operative reviews, and hospital admissions.

Maintaining accurate patient records and correspondence using Gentu and Lyrebird Health.

Handling billing, receipting, as well as Medicare and private health claims via ECLIPSE.

Coordinating diary and calendars.

Supporting workflow accuracy and timely communication.

Assisting with IT and technical support, with escalations and support from our external IT team.

Assisting with preparing and collating documentation for meetings.

Coordinate the smooth preparation of the Eastwood consulting clinic (from the Greenwich rooms), ensuring a seamless handover to the Eastwood Medical Secretary.

Deliver exceptional patient service, creating a warm, professional, and reassuring experience for every patient and referrer.

Communicate with confidence and empathy, both verbally and in writing, while building positive relationships with patients, colleagues, and healthcare professionals.

Have exceptional attention to detail, taking pride in getting the little things right and maintaining a high level of accuracy across patient information, correspondence, appointments, and day-to-day administration.

Stay calm, organised, and solutions-focused, effectively managing competing priorities in a busy specialist practice.

Embrace technology, with confidence using Microsoft Office and patient management systems such as Gentu (training provided), as well as AI medical scribe technology such as Lyrebird.

Take initiative, anticipating the needs of the surgeon, Practice Manager, and patients and being willing to jump in where needed.

Bring previous medical administration experience, ideally within a specialist or hospital setting, although we value the right attitude and willingness to learn.

What We Offer

Be part of a close knit, high-performing specialist surgical team

Work alongside one of Australia’s leading hepatobiliary oncology surgeons

A meaningful role where your work makes a real difference to patients

A supportive environment that values professionalism, empathy, and initiative

Training and development opportunities, including networking events with hospital sites.

Applicants must have unrestricted working rights in Australia. Sponsorship is not available for this position