Medical Receptionist Full Time

ENT Specialists Group; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

ENT Specialists Group in Melbourne is seeking a motivated Medical Secretary to join our ENT practice on a full-time basis (part-time considered). You will handle front-desk duties, diary management, invoicing, patient liaison and secretarial tasks across Heidelberg and Box Hill locations.

The role demands excellent customer care, strong organisational skills, experience with Genie medical software and the ability to travel between locations if required.

Qualifications

• Experience in a Specialist Medical Practice (ENT preferred).
• Professional, customer-focused approach with strong service skills.
• Excellent time management and highly organised with attention to detail.
• Willingness to travel to practice locations as required.
• Proven ability to work autonomously and handle multiple tasks.

Responsibilities

• Provide outstanding customer service and manage all aspects of medical secretarial duties.
• Meet and greet patients; answer phones; diary management.
• Manage clinics/consulting days and invoicing/receipting.
• Set up consulting rooms and perform general administration.
• Liaise with other medical practices; end-of-day reconciliation and banking.
• Work with Genie medical software and perform audio-typing.
• Travel with surgeons to different practice locations if needed.

Skills

Customer service

Diary management

Invoicing and receipting

Telephone manners

Audio-typing

IT troubleshooting

Office administration

Liaising with practices

Time management

Tools

Genie

Job description

We are a progressive team of ENT surgeons based in Melbourne. We deliver modern, evidence-based care with patient education and wellbeing as our main focus. We support our patients and our staff with care and positivity.

We are looking for a motivated person to join our practice Full Time (Part time can be considered) in an experienced position who understands that caring for the practice patients is as important as your professional skillset.

The right candidate will need to demonstrate exceptional commitment to patient care and have the motivation to drive and develop the centre.

Your key responsibilities will include:

• Providing outstanding level of customer service and strong skill level on all aspects of Medical Secretarial role including telephone manner and face to face interaction
• Meet and greet patients
• Answering telephones
• Diary management
• Management of consulting days/clinics.
• Invoicing and receipting
• Setting up consulting rooms
• Have the ability to work autonomously
• General administration and office duties
• Liaising with other medical practices
• End of day reconciliation and banking
• Experience using medical software –Genie
• Audio-typing
• IT savvy with great troubleshooting skills and ad hoc duties as required by the surgeons
• Travelling with surgeons (if needed) to different practice locations

To be successful in this role it is essential you can demonstrate:

• Previous experience in a Specialist Medical Practice (ENT – highly desirable)
• A professional approach to work, with exceptional customer care and service skills
• Flexible in you approach to all aspects of the Practice and strong attention to detail and great organisational skills with a can-do attitude
• Well developed time management skills and ability to multi-task and work efficiently under pressure
• Own a car licence to travel to practice locations (if needed)
• Excellent presentation and communication skills (both written and verbal) are essential

We are offering Full-time (Part-time considered) employment at our Heidelberg and Box Hill location.