Surgical Quotes & Bookings Specialist — Patient Care

Sydney ENT Clinic; Sydney; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Professional development and career路径

Job summary

Sydney ENT Clinic in Kogarah is seeking an experienced Patient Administrator to manage surgical quotations and theatre bookings. You will guide patients from consultation to operative theatre with accuracy and empathy, ensuring smooth scheduling and clear communication with surgeons.

The role requires knowledge of MBS items, health fund billing and consent processes, with a strong focus on patient experience and efficient list management.

Qualifications

• Proven experience in surgical bookings or practice administration in a specialist medical setting (ENT or surgical).
• Solid knowledge of MBS item numbers, informed financial consent and health fund billing.

Responsibilities

• Prepare accurate surgical quotes using MBS item numbers, surgeon fees and anaesthetist estimates.
• Explain out-of-pocket costs, rebates and gap arrangements clearly and sensitively.
• Obtain and record informed financial consent before procedures.
• Check health fund eligibility, waiting periods and exclusions; flag issues early.
• Handle Medicare, DVA, WorkCover and third-party claims and billing.
• Book procedures with private and public hospitals; manage theatre lists.
• Liaise with hospitals, anaesthetists and pathology to confirm details.
• Coordinate admission paperwork and pre-operative instructions.
• Manage changes, cancellations and waitlists to optimise theatre time.
• Be the patient’s single, reliable contact from quote to post-op review.
• Welcome patients and support reception, appointments and phone inquiries.
• Keep patient records accurate and confidential; work with clinical team to deliver patient-centred care.

Skills

Surgical bookings

Financial conversations

Health fund billing

Patient management systems

Attention to detail

Organisational skills

Privacy compliance

Job description

Sydney ENT Clinic in Kogarah is seeking an experienced Patient Administrator to manage surgical quotations and theatre bookings. You will guide patients from consultation to operative theatre with accuracy and empathy, ensuring smooth scheduling and clear communication with surgeons.

The role requires knowledge of MBS items, health fund billing and consent processes, with a strong focus on patient experience and efficient list management.