Passport Services Officer – Secure, Customer-Focused Role

Australian Department of Foreign Affairs & Trade; Sydney; On-site; AUD 75,000 - 82,000; Full time

Job summary

Australian Department of Foreign Affairs & Trade in Sydney is seeking Passport Officers to work across a range of Service Delivery roles within the Passport Office. Roles will involve customer interaction and support for the passport lifecycle from lodging to printing.

Applicants should have strong customer service and administrative skills, and be prepared for duties that may be physically demanding or emotionally challenging.

Qualifications

• Customer service skills with ability to handle emotional or distressed customers.
• Strong administration and clerical abilities.
• Experience handling high-risk, high-value assets preferred.

Responsibilities

• Work across a variety of Service Delivery roles in the division.
• Contribute to passport application lodgement, assessment, printing and service recovery processes.

Job description

Australian Department of Foreign Affairs & Trade in Sydney is seeking Passport Officers to work across a range of Service Delivery roles within the Passport Office. Roles will involve customer interaction and support for the passport lifecycle from lodging to printing.

Applicants should have strong customer service and administrative skills, and be prepared for duties that may be physically demanding or emotionally challenging.