Passport Officer: Service Delivery Pro (Canberra/Sydney)

NIT; Canberra, Sydney; Remote; AUD 75,000 - 82,000; Full time

Job summary

The Australian Passport Office (APO) is seeking Passport Officers to work across a variety of service delivery roles, delivering secure international travel documentation and handling customer interactions in Canberra and Sydney. You will be trained across a range of duties to meet operational needs and provide timely passport services.

Roles emphasize flexibility, dealing with emotional or distressed customers, and the physical demands of some tasks, with ongoing training and support to ensure

Qualifications

• Customer service focus
• Ability to handle high-risk, high-value assets
• Administrative and clerical skills

Responsibilities

• Manage passport production stages: lodgement, assessment and printing
• Support service delivery and workload management within APO

Job description

The Australian Passport Office (APO) is seeking Passport Officers to work across a variety of service delivery roles, delivering secure international travel documentation and handling customer interactions in Canberra and Sydney. You will be trained across a range of duties to meet operational needs and provide timely passport services.

Roles emphasize flexibility, dealing with emotional or distressed customers, and the physical demands of some tasks, with ongoing training and support to ensure