Passport Officer, Service Delivery — Melbourne & Brisbane

NIT; Melbourne, Brisbane; Remote; AUD 75,000 - 82,000; Full time

Job summary

The Australian Passport Office (APO) is seeking Passport Officers to work across a variety of Service Delivery roles in our division. Roles will involve customer interaction and managing high-risk, high-value assets, with training across duties and the need to be flexible to meet operational requirements.

Based in Melbourne (Bulk Print Centre) and Brisbane, these ongoing/full-time or part-time positions offer a structured environment, with a focus on accurate administration, timely processing,

Qualifications

• Experience in service delivery environments and handling customer inquiries.
• Strong administration and clerical skills with attention to detail.

Responsibilities

• Work across a variety of service delivery roles in APO.
• Interact with customers and manage interactions with emotional or distressed individuals; participate in training across duties.

Skills

Customer service

Administration

Job description

The Australian Passport Office (APO) is seeking Passport Officers to work across a variety of Service Delivery roles in our division. Roles will involve customer interaction and managing high-risk, high-value assets, with training across duties and the need to be flexible to meet operational requirements.

Based in Melbourne (Bulk Print Centre) and Brisbane, these ongoing/full-time or part-time positions offer a structured environment, with a focus on accurate administration, timely processing,