APS3 Passport Officers (Canberra/Sydney)

Australian Department of Foreign Affairs & Trade; Sydney; On-site; AUD 75,000 - 82,000; Full time

Job summary

Australian Department of Foreign Affairs & Trade in Sydney is seeking Passport Officers to work across a range of Service Delivery roles within the Passport Office. Roles will involve customer interaction and support for the passport lifecycle from lodging to printing.

Applicants should have strong customer service and administrative skills, and be prepared for duties that may be physically demanding or emotionally challenging.

Qualifications

• Customer service skills with ability to handle emotional or distressed customers.
• Strong administration and clerical abilities.
• Experience handling high-risk, high-value assets preferred.

Responsibilities

• Work across a variety of Service Delivery roles in the division.
• Contribute to passport application lodgement, assessment, printing and service recovery processes.

Job description

Australian Department of Foreign Affairs & Trade – Sydney NSW

1d ago , from Department of Foreign Affairs and Trade DFAT

• Ongoing/Non-Ongoing, Full Time/Part Time
• $75,065 - $81,817 per annum + 15.4% employer superannuation contribution
• Roles based in Canberra and Sydney

Applications close at 11.30pm AEDT on Sunday 22 November 2026

The Opportunities

Do you have a passion for working in service delivery environments? Do you have exceptional customer service skills? Do you have an understanding of managing high-risk, high-value assets appropriately? Do you have sound administration and clerical skills? If you have answered yes to these questions, WE WANT YOU! The Australian Passport Office (APO) is seeking Passport Officers, to work across a variety of Service Delivery roles in our division.

APO provides access to secure international travel documentation through timely and responsive passport services in Australia and overseas. The APO manages each stage of the passport production process including the passport application lodgement, assessment, and printing stages, as well as the service recovery, workload management, and commercial management functions.

Before applying please note:

all roles will involve customer interaction, including exposure to people who may be emotional, distressed, or have challenging personal circumstances. Officers will be trained across a variety of duties and expected to be flexible and adaptable to meet operational requirements. All roles will include some tasks that may be repetitive, or involve more physical aspects such as lifting, walking, or standing for prolonged periods of time.

For further information, please refer to the Applicant Information Pack