Passport Officer: Frontline Service & Compliance

Australian Department of Foreign Affairs & Trade; Darwin; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Job summary

The Australian Passport Office within the Australian Department of Foreign Affairs & Trade is seeking Passport Officers to support service delivery across Hobart and Darwin. Roles involve customer interactions, processing passport applications, and handling high-value travel documents with strict security and confidentiality.

You will work as part of a team to meet performance targets while maintaining accuracy and efficiency in a fast-paced environment.

Qualifications

• Customer service skills with empathy.
• Ability to problem solve using sound judgement and discretion.
• Willingness to handle repetitive tasks and physical duties as required.

Responsibilities

• Provide courteous, prompt service at front counter and via phone.
• Assist with passport applications, enquiries, and document legalisation.
• Undertake quality checks of travel documents before/after printing.
• Handle inventory securely and manage spoilage/destruction per policies.
• Maintain records, manage inbox, and support refunds/returns.

Job description

The Australian Passport Office within the Australian Department of Foreign Affairs & Trade is seeking Passport Officers to support service delivery across Hobart and Darwin. Roles involve customer interactions, processing passport applications, and handling high-value travel documents with strict security and confidentiality.

You will work as part of a team to meet performance targets while maintaining accuracy and efficiency in a fast-paced environment.