Passport Officer: Service Delivery & Asset Security

NIT; Adelaide; Remote; AUD 75,000 - 82,000; Full time

Job summary

The Australian Passport Office (APO) is seeking Passport Officers to work across a range of service delivery roles. The positions are based in Perth and Adelaide and involve frontline customer interactions as part of the passport application process.

APO emphasizes flexible duties to meet operational requirements, including handling high-stress situations. Roles may include repetitive tasks and some physical activity such as standing for long periods.

Qualifications

• Customer interaction is required and roles may involve distressed individuals.
• Roles involve flexible duties across service delivery.
• Roles may include physical tasks such as lifting or standing for long periods.

Responsibilities

• Work across service delivery roles handling passport applications.
• Lodge, assess, and process passport applications.
• Provide secure, responsive passport services and workload management.

Skills

Customer service

Administration

Clerical duties

Asset risk management

Job description

The Australian Passport Office (APO) is seeking Passport Officers to work across a range of service delivery roles. The positions are based in Perth and Adelaide and involve frontline customer interactions as part of the passport application process.

APO emphasizes flexible duties to meet operational requirements, including handling high-stress situations. Roles may include repetitive tasks and some physical activity such as standing for long periods.