APS Level 3 Passport Officer, Canberra and Sydney

Style Up; Canberra, Sydney; Remote; AUD 75,000 - 82,000; Full time

Job summary

The Australian Passport Office (APO) is seeking Passport Officers to work across a variety of service delivery roles, delivering secure international travel documentation and handling customer interactions in Canberra and Sydney. You will be trained across a range of duties to meet operational needs and provide timely passport services.

Roles emphasize flexibility, dealing with emotional or distressed customers, and the physical demands of some tasks, with ongoing training and support to ensure

Qualifications

• Customer service focus
• Ability to handle high-risk, high-value assets
• Administrative and clerical skills

Responsibilities

• Manage passport production stages: lodgement, assessment and printing
• Support service delivery and workload management within APO

Job description

• Ongoing/Non-Ongoing, Full Time/Part Time
• $75,065 - $81,817 per annum + 15.4% employer superannuation contribution
• Roles based in Canberra and Sydney

Applications close at 11.30pm AEDT on Sunday 22 November 2026

The Opportunities

Do you have a passion for working in service delivery environments? Do you have exceptional customer service skills? Do you have an understanding of managing high-risk, high-value assets appropriately? Do you have sound administration and clerical skills? If you have answered yes to these questions, WE WANT YOU! The Australian Passport Office (APO) is seeking Passport Officers, to work across a variety of Service Delivery roles in our division.

APO provides access to secure international travel documentation through timely and responsive passport services in Australia and overseas. The APO manages each stage of the passport production process including the passport application lodgement, assessment, and printing stages, as well as the service recovery, workload management, and commercial management functions.

Before applying please note:

all roles will involve customer interaction, including exposure to people who may be emotional, distressed, or have challenging personal circumstances. Officers will be trained across a variety of duties and expected to be flexible and adaptable to meet operational requirements. All roles will include some tasks that may be repetitive, or involve more physical aspects such as lifting, walking, or standing for prolonged periods of time.

For further information, please refer to the Applicant Information Pack

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