APS Level 3 Passport Officer, Melbourne and Brisbane

Style Up; Melbourne, Brisbane; Remote; AUD 75,000 - 82,000; Full time

Job summary

The Australian Passport Office (APO) is seeking Passport Officers to work across a variety of Service Delivery roles in our division. Roles will involve customer interaction and managing high-risk, high-value assets, with training across duties and the need to be flexible to meet operational requirements.

Based in Melbourne (Bulk Print Centre) and Brisbane, these ongoing/full-time or part-time positions offer a structured environment, with a focus on accurate administration, timely processing,

Qualifications

• Experience in service delivery environments and handling customer inquiries.
• Strong administration and clerical skills with attention to detail.

Responsibilities

• Work across a variety of service delivery roles in APO.
• Interact with customers and manage interactions with emotional or distressed individuals; participate in training across duties.

Skills

Customer service

Administration

Job description

• Ongoing/Non-Ongoing, Full Time/Part Time
• $75,065 - $81,817 per annum + 15.4% employer superannuation contribution
• Roles based in Melbourne, Bulk Print Centre and Brisbane

Applications close at 11.30pm AEDT on Sunday 22 November 2026

The Opportunities

Do you have a passion for working in service delivery environments? Do you have exceptional customer service skills? Do you have an understanding of managing high-risk, high-value assets appropriately? Do you have sound administration and clerical skills? If you have answered yes to these questions, WE WANT YOU! The Australian Passport Office (APO) is seeking Passport Officers, to work across a variety of Service Delivery roles in our division.

APO provides access to secure international travel documentation through timely and responsive passport services in Australia and overseas. The APO manages each stage of the passport production process including the passport application lodgement, assessment, and printing stages, as well as the service recovery, workload management, and commercial management functions.

Before applying please note:

All roles will involve customer interaction, including exposure to people who may be emotional, distressed, or have challenging personal circumstances. Officers will be trained across a variety of duties and expected to be flexible and adaptable to meet operational requirements. All roles will include some tasks that may be repetitive, or involve more physical aspects such as lifting, walking, or standing for prolonged periods of time.

For further information, please refer to the Applicant Information Pack

The National Indigenous Times acknowledges and pays respect to past and present Traditional Custodians and Elders of this nation. We recognise Aboriginal Community's continuing connection to their lands, waters and stories and acknowledge that sovereignty has never been ceded.