Passport Case Officer (APS4) - High-Volume Review

Select Aust Sydney; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Randstad is seeking meticulous APS4 Case Officers to join a critical operational team in Brisbane CBD. You will review complex documents, assess evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions.

Working on site, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels. The role supports government document verification systems under the Passports Act.

Qualifications

• Experience in high-volume processing and document verification.
• Ability to assess evidence against legislative frameworks.
• Strong attention to detail and error detection.
• Demonstrated customer service across channels.
• Australian citizenship required for Baseline Security clearance processing.

Responsibilities

• Review complex documentation and evidence.
• Assess supporting evidence against legislative frameworks.
• Identify discrepancies and make accurate compliance decisions.
• Handle time-sensitive cases with strict confidentiality.
• Provide clear service across written, telephone, and face-to-face channels.
• Operate on site in Brisbane CBD and use secure systems.

Skills

High volume processing

Document verification

Case management

Attention to detail

Customer service

Tools

Microsoft Office

Job description

Randstad is seeking meticulous APS4 Case Officers to join a critical operational team in Brisbane CBD. You will review complex documents, assess evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions.

Working on site, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels. The role supports government document verification systems under the Passports Act.