APS4 Passport Case Officer

Select Aust Sydney; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Randstad is seeking meticulous APS4 Case Officers to join a critical operational team in Brisbane CBD. You will review complex documents, assess evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions.

Working on site, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels. The role supports government document verification systems under the Passports Act.

Qualifications

• Experience in high-volume processing and document verification.
• Ability to assess evidence against legislative frameworks.
• Strong attention to detail and error detection.
• Demonstrated customer service across channels.
• Australian citizenship required for Baseline Security clearance processing.

Responsibilities

• Review complex documentation and evidence.
• Assess supporting evidence against legislative frameworks.
• Identify discrepancies and make accurate compliance decisions.
• Handle time-sensitive cases with strict confidentiality.
• Provide clear service across written, telephone, and face-to-face channels.
• Operate on site in Brisbane CBD and use secure systems.

Skills

High volume processing

Document verification

Case management

Attention to detail

Customer service

Tools

Microsoft Office

Job description

Job Description

Job Type: Temporary position | Full time position

The Role We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification.

You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions. Operating in a fast-paced environment, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels. The Environment & System Framework

You will work on site in Brisbane CBD, utilizing secure government databases, case management platforms, and document verification systems. Operating under the Australian Passports Act and strict privacy guidelines, you will be fully supported with comprehensive onboarding and system training. What

You Will Bring Proven experience in high volume processing, document verification, or case management

Strong attention to detail with an eye for detecting errors or inconsistencies Demonstrated customer service capability across multiple channels Sound decision-making skills within structured legislative or policy frameworks

Microsoft Office proficiency and quick adoption of complex secure systems Australian Citizenship (mandatory for Baseline Security clearance processing).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.