aps4 passport case officer

HR Partners; Brisbane; On-site; AUD 75,000 - 95,000; Full time

Job summary

Randstad in Brisbane is seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions.

On-site in Brisbane CBD, handling time-sensitive cases with strict confidentiality and providing clear service across written, telephone, and face-to-face channels.

Qualifications

• Experience in high volume processing or case management.
• Attention to detail with eye for inconsistencies.
• Customer service across multiple channels.
• Decision-making within policy frameworks.
• Microsoft Office proficiency and secure systems.
• Australian Citizenship (for Baseline Security clearance).

Responsibilities

• Review documentation and assess evidence against legislative frameworks.
• Identify discrepancies and make compliant decisions.
• Provide clear service across written, telephone, and face-to-face channels.

Skills

High volume processing

Document verification

Case management

Attention to detail

Customer service

Decision making

Tools

Microsoft Office

Job description

We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions. Operating in a fast-paced environment, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels.

The Role

We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions. Operating in a fast-paced environment, you will handle time-sensitive cases with strict confidentiality and provide clear service across written, telephone, and face-to-face channels.

The Environment & System Framework

You will work on site in Brisbane CBD, utilizing secure government databases, case management platforms, and document verification systems. Operating under the Australian Passports Act and strict privacy guidelines, you will be fully supported with comprehensive onboarding and system training.

What You Will Bring

• Proven experience in high volume processing, document verification, or case management
• Strong attention to detail with an eye for detecting errors or inconsistencies
• Demonstrated customer service capability across multiple channels
• Sound decision-making skills within structured legislative or policy frameworks
• Microsoft Office proficiency and quick adoption of complex secure systems
• Australian Citizenship (mandatory for Baseline Security clearance processing)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.