APS4 - Case Officer - Brisbane

PERSOL; Brisbane; On-site; AUD 70,000 - 85,000; Full time

Job summary

PERSOL is seeking an APS4 Case Officer in Brisbane to provide high-quality case management and administrative support across government matters. You will engage with internal and external stakeholders while progressing cases in line with policies and legislation.

The role requires strong attention to detail, excellent communication skills, and the ability to interpret information and apply procedures. You will work both independently and as part of a team in a high-volume environment.

Qualifications

• Experience in case management, administration, customer service or government environment.
• Strong attention to detail and ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Ability to interpret information and apply policies and procedures.
• Strong computer and systems skills.
• Professional and customer-focused approach.
• Ability to work independently while contributing to a team.

Responsibilities

• Managing and progressing cases in line with relevant policies, procedures and legislation
• Assessing information and documentation to support case outcomes
• Maintaining accurate records and updating internal systems
• Responding to enquiries and providing clear, professional information to stakeholders
• Preparing correspondence, reports and case documentation
• Liaising with internal teams and external stakeholders
• Identifying issues and escalating matters where required
• Working collaboratively within a high-volume government environment

Skills

Case management

Administration

Customer service

Government environment

Attention to detail

Written and verbal communication

Interpret information

Policies and procedures

Computer and systems skills

Independent yet team oriented

Job description

This is an excellent opportunity for someone with strong administrative, case management and stakeholder engagement skills who is looking to build on their experience within the Australian Government.

About the Role

As an APS4 Case Officer, you will provide high-quality case management and administrative support while working across a range of matters and engaging with internal and external stakeholders.

Key responsibilities may include:

• Managing and progressing cases in line with relevant policies, procedures and legislation
• Assessing information and documentation to support case outcomes
• Maintaining accurate records and updating internal systems
• Responding to enquiries and providing clear, professional information to stakeholders
• Preparing correspondence, reports and case documentation
• Liaising with internal teams and external stakeholders
• Identifying issues and escalating matters where required
• Working collaboratively within a high-volume government environment

About You

To be successful, you will ideally have:

• Previous experience in a case management, administration, customer service or government environment
• Strong attention to detail and the ability to manage competing priorities
• Excellent written and verbal communication skills
• The ability to interpret information and apply policies and procedures
• Strong computer and systems skills
• A professional and customer-focused approach
• The ability to work independently while contributing effectively to a team

Security Requirements

• Australian Citizenship is essential

• Baseline security clearance is preferred, or the ability to obtain one

What's on Offer?

• APS4-level opportunity within the Federal Government
• Brisbane-based role
• Opportunity to gain valuable government experience
• Supportive and professional team environment
• Potential for contract extensions for the right candidates

If you are an experienced Case Officer or government professional looking for your next opportunity, we would love to hear from you.

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move?

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.