Passport Case Officer - High-Volume Compliance (Brisbane)

Randstad - Business Support; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Randstad - Business Support is seeking meticulous APS4 Case Officers to join an operational team on-site in Brisbane. The initial contract runs until 30 June 2027 and involves reviewing complex documentation and verifying identity and travel documents under legislative frameworks, with strict confidentiality across channels.

You will manage time-sensitive cases, make compliant decisions, and communicate clearly via written, telephone and face-to-face channels, supported by onboarding and system

Qualifications

• Proven experience in high volume processing, document verification, or case management.
• Strong attention to detail with an eye for detecting errors or inconsistencies.
• Demonstrated customer service capability across multiple channels.
• Sound decision-making skills within structured legislative or policy frameworks.
• Microsoft Office proficiency and rapid adoption of complex secure systems.
• Australian Citizenship (mandatory for Baseline Security clearance processing).

Responsibilities

• Review complex documentation and assess supporting evidence against legislative frameworks.
• Identify discrepancies and make accurate compliance decisions.
• Handle time-sensitive cases with strict confidentiality.
• Provide clear service across written, telephone, and face-to-face channels.

Skills

High-volume processing

Document verification

Case management

Attention to detail

Customer service

Microsoft Office

Secure systems adaptation

Tools

Case management platforms

Document verification systems

Secure databases

Job description

Randstad - Business Support is seeking meticulous APS4 Case Officers to join an operational team on-site in Brisbane. The initial contract runs until 30 June 2027 and involves reviewing complex documentation and verifying identity and travel documents under legislative frameworks, with strict confidentiality across channels.

You will manage time-sensitive cases, make compliant decisions, and communicate clearly via written, telephone and face-to-face channels, supported by onboarding and system