APS4 Case Officer: Government Case Management Pro

PERSOL; Brisbane; On-site; AUD 70,000 - 85,000; Full time

Job summary

PERSOL is seeking an APS4 Case Officer in Brisbane to provide high-quality case management and administrative support across government matters. You will engage with internal and external stakeholders while progressing cases in line with policies and legislation.

The role requires strong attention to detail, excellent communication skills, and the ability to interpret information and apply procedures. You will work both independently and as part of a team in a high-volume environment.

Qualifications

• Experience in case management, administration, customer service or government environment.
• Strong attention to detail and ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Ability to interpret information and apply policies and procedures.
• Strong computer and systems skills.
• Professional and customer-focused approach.
• Ability to work independently while contributing to a team.

Responsibilities

• Managing and progressing cases in line with relevant policies, procedures and legislation
• Assessing information and documentation to support case outcomes
• Maintaining accurate records and updating internal systems
• Responding to enquiries and providing clear, professional information to stakeholders
• Preparing correspondence, reports and case documentation
• Liaising with internal teams and external stakeholders
• Identifying issues and escalating matters where required
• Working collaboratively within a high-volume government environment

Skills

Case management

Administration

Customer service

Government environment

Attention to detail

Written and verbal communication

Interpret information

Policies and procedures

Computer and systems skills

Independent yet team oriented

Job description

PERSOL is seeking an APS4 Case Officer in Brisbane to provide high-quality case management and administrative support across government matters. You will engage with internal and external stakeholders while progressing cases in line with policies and legislation.

The role requires strong attention to detail, excellent communication skills, and the ability to interpret information and apply procedures. You will work both independently and as part of a team in a high-volume environment.