Brisbane APS4 Case Officer: Impactful Government Admin

Programmed GO; Brisbane; Presencial; AUD 65.000 - 78.000; Jornada completa

Descripción de la vacante

PERSOL is seeking an APS4 Case Officer based in Brisbane to provide high-quality case management and administrative support across government matters. You will engage with internal and external stakeholders, progress cases in line with policies, prepare documentation, maintain records, and support a high-volume government environment.

This role suits someone with experience in case management, administration, customer service or government settings, who can work independently while contributing

Formación

• Experience in case management, administration, customer service or government environment.
• Ability to manage competing priorities with strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to interpret information and apply policies and procedures.
• Strong computer and systems skills.

Responsabilidades

• Manage and progress cases in line with relevant policies, procedures and legislation.
• Assess information and documentation to support case outcomes.
• Maintain accurate records and updating internal systems.
• Respond to enquiries and provide clear, professional information to stakeholders.
• Prepare correspondence, reports and case documentation.
• Liaise with internal teams and external stakeholders.
• Identify issues and escalate matters where required.
• Work collaboratively within a high-volume government environment.

Conocimientos

Case management

Administration

Customer service

Government environment

Attention to detail

Communication skills

Policy interpretation

Computer skills

Teamwork

Independence

Herramientas

Internal systems

Descripción del empleo

PERSOL is seeking an APS4 Case Officer based in Brisbane to provide high-quality case management and administrative support across government matters. You will engage with internal and external stakeholders, progress cases in line with policies, prepare documentation, maintain records, and support a high-volume government environment.

This role suits someone with experience in case management, administration, customer service or government settings, who can work independently while contributing