Identity & Travel Docs Case Officer — Compliance

HR Partners; Brisbane; On-site; AUD 75,000 - 95,000; Full time

Job summary

Randstad in Brisbane is seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions.

On-site in Brisbane CBD, handling time-sensitive cases with strict confidentiality and providing clear service across written, telephone, and face-to-face channels.

Qualifications

• Experience in high volume processing or case management.
• Attention to detail with eye for inconsistencies.
• Customer service across multiple channels.
• Decision-making within policy frameworks.
• Microsoft Office proficiency and secure systems.
• Australian Citizenship (for Baseline Security clearance).

Responsibilities

• Review documentation and assess evidence against legislative frameworks.
• Identify discrepancies and make compliant decisions.
• Provide clear service across written, telephone, and face-to-face channels.

Skills

High volume processing

Document verification

Case management

Attention to detail

Customer service

Decision making

Tools

Microsoft Office

Job description

Randstad in Brisbane is seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification. You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions.

On-site in Brisbane CBD, handling time-sensitive cases with strict confidentiality and providing clear service across written, telephone, and face-to-face channels.