Participant Support Officer - TAS

Chandler Macleod; Hobart; On-site; AUD 52,000 - 59,000; Full time

Benefits offered by this job

ASAP Start

12-month assignment with potential end

Full time hours Monday to Friday

Office Location: Davenport - Tasmania

Job summary

Chandler Macleod is recruiting for a full-time reception and customer service role with a Federal Government agency in Davenport, Tasmania. The role involves managing participant enquiries, coordinating appointments, and delivering high-quality support to the public.

You will work in a team, demonstrate strong communication skills, and handle sensitive conversations while using the Microsoft Office suite. An Australian Citizenship and Federal Police Check are required.

Qualifications

• Experience in a reception or face-to-face customer service environment.
• Ability to work in a team and communicate clearly.
• Confident handling conflicts and sensitive conversations.
• Proficient with Microsoft Office: Excel, Word, Outlook, Teams.

Responsibilities

• Manage and resolve participant matters by actioning planning tasks.
• Provide counter/reception support and handle enquiries.
• Refer customers to appropriate government or community services.
• Manage the shared email inbox, appointments and telephone enquiries.
• Coordinate appointments and ensure accessibility of facilities for participants.
• Conduct research and prepare reports and correspondence.
• Perform data entry and ensure follow-up tasks are completed.
• Record complaints and feedback in agency systems.

Skills

Customer service

Reception

Microsoft Excel

Microsoft Word

Outlook

Microsoft Teams

Teamwork

Communication

Conflict management

Initiative

Independent work

Tools

Microsoft Office Suite

Job description

Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the role:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

About you:

• You will have previous experience working in a reception or face to face customer service environment
• You will have ability to work in a team
• You will have strong communication and customer service skills
• You will have ability to manage conflict and difficult/sensitive conversations
• You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
• You will have ability to use initiative and work independently
• You will have ability to learn new systems and processes

Benefits:

• ASAP Start (pending Federal Police Clearance)
• 12-month assignment with potential extension
• Full time hours Monday to Friday
• $38.89per hour + Super
• Office Location: Davenport - Tasmania

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.