Customer Service and Administration Support Officer - Disability Sector

Chandler Macleod; City Of Rockingham; On-site; AUD 44,000 - 63,000; Full time

Job summary

Chandler Macleod is seeking a customer-focused receptionist for a Federal Government agency in Rockingham, WA. The role involves front-desk support, assisting participants, handling enquiries, and coordinating appointments in a busy office environment.

You will manage a shared inbox, update records, and help with data entry while delivering courteous service. The position offers full-time hours, Monday to Friday, ASAP start, and a 12-month assignment with potential extension, with $38.89 per

Qualifications

• Experience in reception or front-desk customer service.
• Ability to work effectively in a team.
• Strong communication and customer service skills.
• Ability to manage conflict and difficult conversations.
• Proficient with Microsoft Office suite (Excel, Word, Outlook, Teams).
• Demonstrates initiative and ability to work independently.
• Willingness to learn new systems and processes.

Responsibilities

• Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
• Provide counter/reception support for the local office including participant enquiries in self-help kiosks and online support.
• Resolve customer enquiries and refer to appropriate government or community services as needed.
• Manage the team shared email inbox, appointments and telephone enquiries.
• Coordinate appointments and ensure facilities are accessible for participants.
• Undertake research, investigations and prepare reports and correspondence.
• Perform data entry and ensure follow-up is completed.
• Receive and record complaints and other feedback in the Agency systems.

Skills

Reception experience

Customer service

Teamwork

Conflict management

MS Office

Independent work

Learning new systems

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

About the company

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the role

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.


• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.


• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.


• Managing the team shared email inbox, appointments and telephone enquiries.


• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.


• Undertaking research and investigation activities and preparing associated reports and correspondence.


• Undertaking a range of data entry activities and ensuring follow up is completed.


• Receiving and recording complaints and other feedback in the Agency Business systems.

About you

• You will have previous experience working in a reception or face to face customer service environment


• You will have ability to work in a team


• You will have strong communication and customer service skills


• You will have ability to manage conflict and difficult/sensitive conversations


• You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)


• You will have ability to use initiative and work independently


• You will have ability to learn new systems and processes

Benefits

• ASAP Start (pending Federal Police Clearance)


• 12-month assignment with potential extension


• Full time hours Monday to Friday


• $38.89per hour + Super


• Office Location:Rockingham - WA

How to Apply

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.