Customer Service and Administration Support Officer - Disability Sector

Work Initiatives; Greater Dandenong; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

ASAP Start

12-month assignment

Full time hours

Office location: Dandenong

Job summary

Work Initiatives in Australia is seeking a Customer Service and Administration Support Officer for a Disability Sector role. The successful candidate will manage participant enquiries, provide counter/reception support, and coordinate appointments in a government office.

You will need experience in reception or face-to-face customer service, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a reception or face-to-face customer service environment.
• Strong communication and customer service skills.
• Ability to manage conflict and sensitive conversations.
• Microsoft Suite skills (Excel, Word, Outlook, Teams).

Responsibilities

• Manage and resolve participant matters by actioning planning tasks.
• Provide counter/reception support and handle enquiries at the local office.
• Resolve customer enquiries and refer to appropriate services.
• Manage the team shared email inbox, appointments and phone enquiries.
• Coordinate appointments ensuring accessibility of facilities for participants.
• Undertake research and prepare reports and correspondence.
• Perform data entry and ensure follow-ups.
• Receive and record complaints and feedback in agency systems.

Skills

Reception experience

Customer service

Communication

Conflict management

Initiative

Independent work

Teamwork

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

Customer Service and Administration Support Officer - Disability Sector

Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the role:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

About you:

• You will have previous experience working in a reception or face to face customer service environment
• You will have ability to work in a team
• You will have strong communication and customer service skills
• You will have ability to manage conflict and difficult/sensitive conversations
• You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
• You will have ability to use initiative and work independently
• You will have ability to learn new systems and processes

Benefits:

• ASAP Start (pending Federal Police Clearance)
• 12-month assignement with potential extension
• Full time hours Monday to Friday
• $38.89per hour + Super
• Office Location: Dandenong- VIC

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.