Customer Service and Administration Support Officer - Disability Sector

Chandler Macleod Group; Greater Dandenong; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

ASAP Start (pending Federal Police)

12-month assignment with potential for

Full-time hours Monday to Friday

Job summary

Chandler Macleod Group presents a Customer Service and Administration Support Officer role for a Disability Sector Federal Government agency. The position focuses on front-desk support, participant enquiries, data entry, and coordination of appointments, with a strong emphasis on service delivery and accessibility.

You will handle reception tasks, manage a shared inbox, resolve inquiries, and support the team in a collaborative office in Dandenong, VIC. Australian Citizenship is mandatory.

Qualifications

• Experience in reception or front-line customer service.
• Strong communication and customer service skills.
• Ability to manage conflict and sensitive conversations.
• Proficient in Microsoft Office suite (Excel, Word, Outlook, Teams).
• Ability to work in a team and independently.

Responsibilities

• Managing and resolving participant matters and planning tasks.
• Providing counter/reception support for the local office.
• Resolving customer enquiries and directing to appropriate services.
• Managing the team shared email inbox, appointments, and telephone enquiries.
• Coordinating appointments and ensuring accessibility of facilities.
• Undertaking research, reports and data entry tasks.
• Recording complaints and feedback in agency systems.

Skills

Reception experience

Customer service

Strong communication

Conflict management

Microsoft Office

Independent learner

Team player

Education

Nil

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Customer Service and Administration Support Officer - Disability Sector

Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the role:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

About you:

• You will have previous experience working in a reception or face to face customer service environment
• You will have ability to work in a team
• You will have strong communication and customer service skills
• You will have ability to manage conflict and difficult/sensitive conversations
• You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
• You will have ability to use initiative and work independently
• You will have ability to learn new systems and processes

Benefits:

• ASAP Start (pending Federal Police Clearance)
• 12-month assignement with potential extension
• Full time hours Monday to Friday
• $38.89per hour + Super
• Office Location: Dandenong- VIC

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.