Customer Service and Administration Support Officer - Disability Sector

Chandler Macleod; Greater Dandenong; Sur place; AUD 44 000 - 63 000; Plein temps

Avantages offerts par ce poste

ASAP Start (pending Federal Police Cle

12-month assignment with potential ext

Full-time hours Mon-Fri

Office Location: Dandenong

Résumé du poste

Chandler Macleod is seeking a full-time receptionist/customer service professional for a Federal Government office in Dandenong, VIC. The role requires Australian Citizenship and involves managing participant inquiries, coordinating appointments, and supporting everyday office operations.

The position offers a 12-month assignment with potential extension, ASAP start (pending Federal Police Clearance), and full-time hours Monday to Friday. The hourly rate is $38.89 plus super.

Qualifications

• Experience in reception or face-to-face customer service.
• Ability to work in a team and collaborate.
• Strong communication and customer service skills.
• Ability to manage conflict and sensitive conversations.
• Proficiency with Microsoft Excel, Word, Outlook and Teams.
• Able to use initiative and work independently.
• Willingness to learn new systems and processes.

Responsabilités

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in self-help kiosks and the Agency online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

Connaissances

Customer service

Reception experience

Communication

Teamwork

Conflict management

MS Office

Initiative

Independent learning

Outils

MS Office

Outlook

Teams

Description du poste

Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the role:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

About you:

• You will have previous experience working in a reception or face to face customer service environment
• You will have ability to work in a team
• You will have strong communication and customer service skills
• You will have ability to manage conflict and difficult/sensitive conversations
• You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
• You will have ability to use initiative and work independently
• You will have ability to learn new systems and processes

Benefits:

• ASAP Start (pending Federal Police Clearance)
• 12-month assignement with potential extension
• Full time hours Monday to Friday
• $38.89per hour + Super
• Office Location: Dandenong- VIC

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.