Participant Support Specialist – Federal Government

Chandler Macleod; Hobart; Presencial; AUD 52.000 - 59.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ASAP Start

12-month assignment with potential end

Full time hours Monday to Friday

Office Location: Davenport - Tasmania

Descripción de la vacante

Chandler Macleod is recruiting for a full-time reception and customer service role with a Federal Government agency in Davenport, Tasmania. The role involves managing participant enquiries, coordinating appointments, and delivering high-quality support to the public.

You will work in a team, demonstrate strong communication skills, and handle sensitive conversations while using the Microsoft Office suite. An Australian Citizenship and Federal Police Check are required.

Formación

• Experience in a reception or face-to-face customer service environment.
• Ability to work in a team and communicate clearly.
• Confident handling conflicts and sensitive conversations.
• Proficient with Microsoft Office: Excel, Word, Outlook, Teams.

Responsabilidades

• Manage and resolve participant matters by actioning planning tasks.
• Provide counter/reception support and handle enquiries.
• Refer customers to appropriate government or community services.
• Manage the shared email inbox, appointments and telephone enquiries.
• Coordinate appointments and ensure accessibility of facilities for participants.
• Conduct research and prepare reports and correspondence.
• Perform data entry and ensure follow-up tasks are completed.
• Record complaints and feedback in agency systems.

Conocimientos

Customer service

Reception

Microsoft Excel

Microsoft Word

Outlook

Microsoft Teams

Teamwork

Communication

Conflict management

Initiative

Independent work

Herramientas

Microsoft Office Suite

Descripción del empleo

Chandler Macleod is recruiting for a full-time reception and customer service role with a Federal Government agency in Davenport, Tasmania. The role involves managing participant enquiries, coordinating appointments, and delivering high-quality support to the public.

You will work in a team, demonstrate strong communication skills, and handle sensitive conversations while using the Microsoft Office suite. An Australian Citizenship and Federal Police Check are required.