APS3 Participant Support Officer - Dandenong

Talent Corp; Greater Dandenong; On-site; AUD 44,000 - 63,000; Full time

Job summary

Talent International in Dandenong is seeking a Participant Support Officer to assist a federal government agency supporting people with disability. The role blends reception, customer service and administration to help participants access information and services while keeping day-to-day office activities running smoothly.

You will be a key contact for participants, handling enquiries in person, by phone and email with patience and empathy.

Qualifications

• Strong customer service and administration skills with a professional approach.
• Clear written and verbal communication, ability to support people with different needs.
• Good organisation, attention to detail and ability to prioritise tasks.
• Experience handling confidential information and working in a team.

Responsibilities

• Providing front-of-house and reception support, including helping participants access online services.
• Responding to enquiries, providing clear information and referring people to appropriate government or community services.
• Managing a shared inbox, telephone enquiries and appointment bookings.
• Supporting participant matters by completing administrative and planning tasks within established procedures.
• Coordinating accessible meeting spaces and office facilities.
• Maintaining accurate records, completing data entry and following up outstanding actions.
• Recording complaints and feedback in relevant business systems.

Skills

Customer service

Administration

Data entry

Confidentiality

Teamwork

Tools

Microsoft Office

Job description

• Contract until 31 December 2027, with potential to extend.
• $38.89 per hour + super.
• Full-time hours, Monday to Friday, 8:30am to 5:00pm.

Talent International is seeking a Participant Support Officer to join a federal government agency supporting people with disability. Based in Dandenong, this role combines customer service, reception and administration, helping people access information and support while keeping day-to-day office activities running smoothly.

You’ll be a key point of contact for participants, responding to enquiries in person, over the phone and via email. This would suit someone who enjoys helping others, communicates with patience and empathy, and is comfortable managing competing priorities.

What you’ll be doing

• Providing front-of-house and reception support, including helping participants access online services.
• Responding to enquiries, providing clear information and referring people to appropriate government or community services.
• Managing a shared inbox, telephone enquiries and appointment bookings.
• Supporting participant matters by completing administrative and planning tasks within established procedures.
• Coordinating accessible meeting spaces and office facilities.
• Maintaining accurate records, completing data entry and following up outstanding actions.
• Recording complaints and feedback in relevant business systems.

What you’ll bring

• Strong customer service and administration skills, with a friendly and professional approach.
• Clear written and verbal communication skills and confidence supporting people with different needs.
• Good organisation skills, attention to detail and the ability to prioritise tasks.
• Confidence using Microsoft Office and learning new systems.
• An understanding of confidentiality and handling sensitive information.
• A flexible approach and the ability to work independently and as part of a team.

Experience in disability, community services or allied health would be well regarded, although it is not essential.

Australian citizenship is preferred under the agency’s eligibility requirements. Non-citizens may only be considered where no suitably qualified Australian citizens are available. Successful applicants will need to complete relevant pre-employment checks.