Customer Service and Administration Support Officer - Disability Sector

Chandler Macleod Group; Melbourne; On-site; AUD 44,000 - 63,000; Full time

Job summary

Chandler Macleod Group supports a Federal Government agency recruiting a Customer Service and Administration Support Officer in Footscray, VIC. The role focuses on front-line service for participants, reception duties, data entry, and task coordination within the disability sector.

You will handle enquiries, manage the team inbox, arrange appointments, and contribute to reports and correspondence while following agency processes.

Qualifications

• Experience in a reception or face-to-face customer service environment.
• Ability to work in a team.
• Strong communication and customer service skills.
• Ability to manage conflict and sensitive conversations.
• Proficiency with Microsoft Excel, Word, Outlook and Teams.
• Ability to use initiative and work independently.
• Willingness to learn new systems and processes.

Responsibilities

• Resolve participant matters and action planning tasks as per Agency Act.
• Provide reception support and handle enquiries at kiosks and online.
• Respond to customer enquiries or refer to appropriate government or community services.
• Manage the team shared email inbox, appointments and telephone enquiries.
• Coordinate appointments and ensure facilities are accessible for participants.
• Undertake data entry and ensure follow up is completed.
• Receive and record complaints and other feedback in agency systems.

Skills

Reception/Front-dline customer service

Teamwork

Communication and customer service

Conflict management

Microsoft Office (Excel/Word/Outlook/6

Initiative and independence

Learning new systems

Tools

Microsoft Office Suite

Job description

Customer Service and Administration Support Officer - Disability Sector

Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the role:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

About you:

• You will have previous experience working in a reception or face to face customer service environment
• You will have ability to work in a team
• You will have strong communication and customer service skills
• You will have ability to manage conflict and difficult/sensitive conversations
• You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
• You will have ability to use initiative and work independently
• You will have ability to learn new systems and processes

Benefits:

• ASAP Start (pending Federal Police Clearance)
• 12-month assignment with potential extension
• Full time hours Monday to Friday
• $38.89 hourly + Super
• Office Location:Footscray VIC

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.