APS4 Participant Support Officer - Midland

Rashi Joshi; Perth; On-site; AUD 58,000 - 63,000; Full time

Job summary

Rashi Joshi is seeking an APS4 Participant Support Officer to support NDIS participants in Midland, WA. The role involves administrative and operational duties to help participants navigate their NDIS journey, manage daily workflows, review data, and communicate with participants and service providers under general supervision.

You will apply relevant NDIS legislation and guidelines, work full-time, Monday to Friday 8:30 AM - 4:30 PM, and contribute to process improvements within a supportive

Qualifications

• Australian citizenship is mandatory.
• Strong active listening, empathy, and communication skills.
• Experience de-escalating sensitive situations.
• Ability to interpret policies, legislation, and procedures.
• Proficiency in Microsoft Office and related software.

Responsibilities

• Conduct desktop reviews, input data into NDIS systems, and complete web-based forms.
• Communicate with participants, providers, and stakeholders via phone and digital channels to address enquiries and provide guidance.
• Process moderately complex planning tasks and assess entry/exit suitability for specialist streams in line with the NDIS Act and guidelines.
• Manage individual workflows, prioritize competing tasks, and elevate complex issues to senior team members when required.
• Assist with basic research, data analysis, reporting, and project management tasks.
• Collaborate within a supportive team environment, providing peer support and contributing to process improvements.

Skills

Active listening

Empathy

De-escalation

Policy interpretation

Organizational skills

Communication

Tools

Microsoft Office

Database software

Job description

APS4 Participant Support Officer x 40 Vacancies

Location: Midland WA Contract Duration: 12-Month Assignment Hours: Full-Time (Monday to Friday, 8:30 AM - 4:30 PM) Pay Rate: $43.82 per hour + superannuation Mandatory Eligibility Criteria: Australian Citizenship is mandatory

About the Role

Make a meaningful impact by supporting NDIS participants and delivering essential operational outcomes for the Agency. The APS4 Participant Support Officer performs administrative, clerical, and operational duties to help participants navigate their NDIS journey. You will manage daily workflows, review data, communicate directly with participants and service providers, and apply key NDIS legislation and operational guidelines under general supervision.

Key Responsibilities

• Conduct desktop reviews, input data into NDIS systems, and complete web-based forms.
• Communicate with participants, providers, and stakeholders via phone and digital channels to address enquiries and provide guidance.
• Process moderately complex planning tasks and assess entry/exit suitability for specialist streams in line with the NDIS Act and guidelines.
• Manage individual workflows, prioritize competing tasks, and elevate complex issues to senior team members when required.
• Assist with basic research, data analysis, reporting, and project management tasks.
• Collaborate within a supportive team environment, providing peer support and contributing to process improvements.

What You Bring

• Strong active listening, empathy, and communication skills.
• Experience de-escalating sensitive situations and maintaining composure under pressure.
• Ability to interpret policies, legislation, and procedures to solve daily operational problems.
• Proficiency in Microsoft Office and capability to learn custom database software.
• Strong organizational skills to manage competing priorities and meet targets.

we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.