Participant Support & Front Desk Administrator

Talent; City of Devonport; Presencial; AUD 44.000 - 63.000; Jornada completa

Descripción de la vacante

Talent is assisting a large Federal Government Agency in Tasmania to recruit an APS3 Participant Support Officer. This public-facing role focuses on front-of-house, participant support and efficient administration.

You will handle enquiries, coordinate appointments, manage shared inboxes and perform accurate data entry while protecting sensitive information. A strong customer service background and proficiency with Microsoft Office are essential.

Formación

• Public-facing role requiring strong customer service and admin skills.
• Accurate data entry and managing inboxes, appointments and inquiries.
• Ability to handle sensitive information with discretion.
• Experience with Microsoft Office and CRM systems preferred.

Responsabilidades

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries and provide information or referrals.
• Manage shared inboxes, telephone enquiries and appointments.
• Complete participant-related administrative tasks.
• Ensure accurate data entry and follow-up actions.
• Record feedback in business systems.
• Support day-to-day service delivery operations.

Conocimientos

Customer service

Administration

Front-office

Communication

Microsoft Office

CRM

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Talent is assisting a large Federal Government Agency in Tasmania to recruit an APS3 Participant Support Officer. This public-facing role focuses on front-of-house, participant support and efficient administration.

You will handle enquiries, coordinate appointments, manage shared inboxes and perform accurate data entry while protecting sensitive information. A strong customer service background and proficiency with Microsoft Office are essential.